Patient Journey Advocate

Title: Patient Journey Advocate

Location: San Antonio United States

Full time

Hybrid

Job Description:

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Patient Journey Advocate

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

As a Patient Journey Advocate, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing inbound and outbound interactions with patients, home health agencies, physician offices, caregivers, and other stakeholders throughout the patient wound vac therapy journey via phone, email, dialer systems, and chat when available

• Supporting the end-to-end patient wound vac therapy process including scheduling product deliveries, welcoming new patients, addressing questions, and coordinating therapy equipment returns

• Proactively engaging with patients to assess needs, collect required documentation such as Proof of Delivery, and resolve documentation deficiencies in a timely manner

• Accurately documenting all patient interactions and case updates within multiple systems while maintaining a high level of attention to detail

• Understanding and complying with HIPAA regulations, PHI requirements, and all Solventum policies and procedures

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED AND five (5) years of customer care or customer service experience in a private, public, government, or military environment

AND

In addition to the above requirements, the following are also required:

• Experience managing customer interactions through phone, email, or chat support channels

• Ability to communicate effectively in English, both verbally and in writing

• Experience using telephony systems such as Nice InContact or similar call center platforms

• Basic to intermediate proficiency in Microsoft Office applications including Word, Excel, and Outlook

• Ability to multitask effectively while navigating 4-5 systems simultaneously using dual monitors

Additional qualifications that could help you succeed even further in this role include:

• Experience working in a healthcare or medical customer support environment

• Experience supporting patients through healthcare-related processes or services

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

• Strong problem-solving and customer service skills with a patient-focused approach

Additional Requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively "prerequisites to entry") for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.

Work location: Hybrid Eligible - Texas (Job duties allow for some remote work but require travel to the office at least one (1) day per week)

Office Schedule: Monday - Friday or Tuesday - Saturday

Travel: May include limited local travel as required

Relocation Assistance: Not Authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).