Patient Communication Specialist

Patient Communication Specialist

Location: Remote, USA

Job Description:

Remote

Full Time

Communication Services

Mid Level

PaceMate™ Patient Communication Specialist (full-time, remote)
Primary Location: All U.S. Locations (remote)
 

Why work at PaceMate?
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.

JOIN OUR TEAM
Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. 
We are currently seeking a Patient Communications Specialist. This position is a customer-facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community

PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Identity and Fraud Protection, Hospital Indemnity, Critical Illness, and Accident Coverage.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy
• Demonstrates excellent verbal, written, and electronic communication skills
• Initiates, receives, and documents interactions with patients
• Completes data entry and appointment scheduling in multiple information systems
• Proactively monitors internal database for loss of patient connectivity to home/remote monitoring
• Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment
• Demonstrates ability to multi-task, organize, and prioritize work
• Collaborates with internal departments to meet customer's needs
• Assists leadership with projects as directed

QUALIFICATIONS
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma/GED required; College or technical degree, health care related certification and or equivalent experience preferred
• Demonstrated ability to always remain professional and courteous with customers
• Basic cardiology knowledge required; Cardiology, electrophysiology, or cardiac device experience preferred
• Excellent internet and technology skills required; Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
• Experience working effectively and productively within a remote environment preferred

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
• Must be able to exchange accurate information, with the ability to effectively, utilize voice over internet protocol; and repetitive motions using. fingers and forearms in data entry. 

OTHER REQUIREMENTS

• You must reside within the contiguous United States.
• You must only work from within the contiguous Unites States.
• If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.
• Must have stable, reliable internet access.

REPORTING RELATIONSHIPS
Supervised by: Patient Communication Manager
Supervises: None
Target Compensation Range: $21.60 - $23.94 per hour
 

About PaceMate®

PaceMate® is a patient-centered, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. Vendor-neutral and EMR-agnostic, PaceMate connects every major device manufacturer into a single platform that sits on top of any EHR.

More than 2.3 million patients are managed on the industry’s only research-grade cardiac dataset, validated by 33 peer-reviewed publications, powering AI-driven clinical and operational analytics. A managed patient services model extends clinic capacity and ensures every cardiac device patient is monitored, every time.