Patient Account Representative

Title: Patient Account Representative

Location: Fully Remote • Pittsburgh, PA

Job Description:

Position Summary:

CMC is a full-service accounts receivables company that has been in business for over 50 years providing superior customer service to our clients. Due to our continued growth and success we have immediate openings for dynamic, motivated individuals to work remotely. Ideal candidate has a proven ability to be successful in a virtual environment.

Required Experience:

• 2 years call center experience required.
• 2 years medical billing / insurance verification experience required.
• 1 year successful remote experience required.

Requirements

Job Duties:

• Communicate with patients via telephone on an inbound and outbound dialing system.
• Manage multiple accounts to resolve patient account balances.
• Demonstrate superior customer service skills, patience and diligence with each account.
• Provide consistent follow-up with patients and third-party insurance carriers.
• Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts.
• Keep detailed records of all customer communications, payment plans, and amounts paid.
• Use automated dialing technology.
• Follow scripting specific to client requirements, state and federal laws.
• Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients.
• Navigate multiple payment portals to process immediate payments, establish recurring payments and follow specific scripting for PCI compliance.
• Navigate multiple insurance verification websites to verify patient eligibility.
• Responsible for educating patients on balances owed with detailed explanation.
• Meet and/or exceed monthly financial goals.

Education:

• High School Diploma or Equivalent required.

Knowledge and Skills:

• Demonstrated skill in negotiating and resolving conflicts.
• Ability to speak persuasively and listen critically.
• Ability to multi-task, prioritize and meet tight deadlines, demonstrating a high level of attention to detail.
• Excellent customer service, problem solving, organizational and communication skills while being friendly and outgoing.
• Possess excellent computer skills and the ability to succeed in a virtual, fast-paced environment.
• Ability to think critically and investigate to find resolutions for patients.
• Must be reliable, responsible, goal oriented and flexible.
• Must be able to pass pre-employment screening.
• Bilingual proficiency in Spanish a plus.

Credit Management Company is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, or any other characteristic protected by law. This applies to all recruitment, hiring, training, compensation, and promotion decisions for all job titles.