Outbound Reservations Specialist

Title: Outbound Reservations Specialist

Location:

Texas, USA (work from home)

Missouri, USA (work from home)

time type

Full time

job requisition id

R-128554

Job Description:

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Outbound And Inbound Reservations Specialist – Create Dream Vacations & Drive Results!

How You’ll Shine

Are you a persuasive communicator with a passion for customer service? Do you thrive in a fast-paced environment where performance and results are rewarded? As an Outbound and Inbound Reservations Specialist, you’ll be at the forefront of helping our valued owners plan their next dream getaway while meeting and exceeding your goals.

We’re looking for highly motivated individuals with exceptional selling skills, the ability to build strong relationships with owners, and a drive to convert conversations into bookings. If you’re competitive, goal-oriented, and eager to maximize your earning potential, this is the role for you!

Why Join Us?

Imagine connecting with owners who are genuinely excited to hear from you, guiding them toward exclusive vacation opportunities, and helping turn their travel dreams into reality!

You’ll start with immersive training to become an expert in overcoming objections, tailoring offers, and mastering our vacation products. With a work-from-home opportunity, you’ll have the flexibility to build rewarding connections and achieve success from the comfort of your home.

Training Schedule (4 weeks):

Monday - Friday: 8:00 am to 5 pm CST

Post Training Schedule:

A schedule will be provided towards the end of training. Hours of Operation:

Monday through Friday, 8 AM to 7 PM CST, and Saturday, 8 AM to 5 PM CST

Work Location:

This is a fully virtual, work-from-home position for candidates residing in Texas and Missouri. Candidates residing outside these states will not be considered.  Successful candidates must meet our work-from-home requirements (see below).

What is required for me to work from home?

• Quiet workplace free of distractions and background noise

• High speed internet requirements: Download speed of 20 mbps and upload speed of 3 mbps average ping below 100m

• Must be able to hardwire computer directly to a router

• Must have own personal device with a working camera to be used for the first week of training (until our computers reach your home)

• Intermediate computer proficiency and ability to troubleshoot technical issues while at home

How You'll Shine:

• Drive Reservations & Revenue: Use your persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings.

• Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions.

• Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions.

• Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers.

• Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns.

• Exceed Performance Goals: Strive to meet and exceed key performance metrics.

What You'll Bring:

• High school diploma or GED.

• Excellent communication skills and a strong customer focus.

• Sales-minded professionalism.

• Hospitality, sales, or marketing call center experience.

• Ability to overcome challenges and objections.

• Ability to work in a goal- and performance-based environment.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.