Operations Specialist - Customer Operations Support

Title: Operations Specialist - Customer Operations Support

Location: United States

Job Description:

Virtual•

At MoneyGram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 85+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.

We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast.

If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money.

What you will get to do as an Operations Specialist

• Act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations.
• Oversee the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships.
• Research and analyze item exceptions for customers and the department, resolving them within service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes.
• Serve as the key contact for financial institutions, addressing high-dollar adjustments, reconciling complex accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files.
• Collaborate with internal teams (sales, product, etc.) and external partners to identify and implement process improvements, driving operational efficiencies and enhancing service delivery.
• Manage inventory levels at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards.

What you will need to be successful

• High School Diploma or GED required. Bachelor’s degree in finance, Accounting, Business, or related field preferred.\
• 4+ years of experience in bank operations, partner support, or financial services.
• Experience in settlement reconciliation, inventory management, and troubleshooting technical issues.
• Previous experience with MoneyGram products, POS systems, or financial institutions preferred.
• Strong analytical and problem-solving skills with the ability to resolve complex financial issues.
• Experience with reconciliation processes, financial reporting, and settlement systems.
• Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat).
• Detail-oriented with strong documentation and audit trail management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications.
• Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines.
• Strong understanding of financial regulations, audit requirements, and risk mitigation practices.
• Experience in driving process improvements and system efficiency.

The salary/pay rate listed below is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on the company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, and/or skill level. 

Here Are Some Reasons You Will Love Working At MoneyGram!

• Remote first flexibility
• Generous PTO
• 13 Paid Holidays
• Medical / Dental / Vision Insurance
• Life, Disability, and other benefits
• 401k with competitive Employer Match
• Community Service Days
• Generous Parental Leave

MoneyGram does not sponsor US work authorizations for this job position including H-1Bs, O-1, and TN. MoneyGram also does not hire F-1s working on EAD for this position.

About MoneyGram

MoneyGram is a global payments network built to move money across borders with speed, simplicity and trust. Its omnichannel platform empowers consumers, developers and agents to transfer cash, fiat and stablecoin however it works best for them.

The company serves over 60 million customers a year across 200+ countries and territories, nearly half a million retail locations and a rapidly expanding digital ecosystem reaching billions of devices. As one of the most recognized and trusted names in global payments, MoneyGram continues to reinvent how money moves - helping people around the world support their loved ones and build better futures.

MoneyGram is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Job Details

Job Family

Customer Experience

Job Function

Customer Operations Support

Pay Type

Hourly

Employment Indicator

Regular

Hiring Min Rate

25 USD

Hiring Max Rate

33 USD