Operations Specialist

Operations Specialist

We are looking for a Specialist in the Operations team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you. Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2120 gross with an additional quarterly bonus. Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment processLocation: Tbilisi, Georgia

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About the role

As an Operations Specialist, you will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality, and compliance. Working closely with a high-performing team along with the Operations Specialists and Operations Manager.

Main tasks and responsibilities:

• Verifying, maintaining, organizing, and auditing driver and vehicle documentation.
• Finding resolutions to driver issues and questions.
• Supporting the local operations teams in local initiatives that contribute to supply growth, quality, and compliance.
• Supporting our CS team with fleet and driver concerns and suggestions.
• Assist with further operational duties as requested.

Hybrid work in rotating shifts: Morning shift (9:00 AM - 6:00 PM) and Afternoon shift (12:00 PM - 9:00 PM) require working from the office, unless the shift falls on a weekend or an official public holiday. Late Afternoon shift (3:00 PM - 12:00 AM) is worked remotely from home.

About you:

• You have 1+ year of experience in Operations, or other relevant roles, ideally with experience in analytic tasks.
• Excellent communication skills and a collaborative mindset.
• Ability to manage multiple tasks in a fast-paced, high-volume environment. You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth.
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth.
• You thrive in a fast-paced environment, being detail-oriented and well organised.
• You have excellent spoken and written Georgian & English(B2).
• You are passionate about new technologies and ride hailing

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity - so if you don't tick every box, apply anyway.