Operations Coordinator - Platform Services

Title: Operations Coordinator - Platform Services

Location: Manila

Type: Contractor

Workplace: remote

Category: Marketplace Fulfillment

Job Description:

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

Spreetail is seeking an FC Operations Coordinator - Platform Services to help keep fulfillment center operations organized, visible, and running efficiently across a distributed network. This role supports six FC Problem Solvers by managing task intake, tracking work queues, maintaining operational reporting, and ensuring issues are followed through to resolution. The ideal candidate is highly organized, proactive, and thrives in a fast-paced e-commerce or fulfillment environment while partnering cross-functionally to drive accountability, communication, and operational visibility across FC operations.

How you will achieve success:

• Own daily coordination and follow-through across all FC Problem Solver tasks by ensuring every item has clear ownership, visibility, timelines, and resolution status.
• Manage and maintain the intake and ticketing workflow by prioritizing incoming requests, routing work appropriately, and ensuring no items remain unresolved without documented action plans.
• Track, verify, and close operational tasks accurately while proactively escalating blockers, risks, or stalled work with the context needed for leadership action.
• Build and maintain reporting that provides clear visibility into open work, resolution timelines, recurring issues, and overall FC Problem Solver performance.
• Partner cross-functionally with SMEs, Account Managers, and FC leadership to deliver timely communication, operational updates, and proactive escalation support that protects brand and fulfillment operations.

What experiences will help you in this role:

• Demonstrated experience managing task tracking, work queues, or project coordination within a fast-paced operational environment.
• Proficiency with workflow and task management tools such as Process Street, ticketing systems, or similar operational platforms.
• Strong written communication skills with the ability to provide clear, concise status updates and reporting across multiple stakeholders.
• Ability to manage and prioritize a high-volume queue of operational tasks while maintaining urgency, accuracy, and follow-through.
• Experience supporting e-commerce, fulfillment center, or 3PL operations, with proficiency in Excel or Google Sheets and familiarity with reporting tools, WMS platforms, or AI-assisted operational workflows preferred.

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

- 4th generation or higher, at least Intel i3 or equivalent processor;

- at least 4GB RAM;

- Windows 10 and above or MAC OSX operating system 

- You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

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