Operations Administrator II

Operations Administrator II

Location: Eagan, Minneapolis, MN, US

Employee Type:
Contract

Job Type:

Pay Range:
$19 - $20 per hour

Job Description:

Job#: 3038087

Job Description:

Operations Administrator II

Location: Eagan, Minnesota (Hybrid)

Role Overview

We are seeking an Operations Administrator II for a hybrid position that combines remote and onsite work. The role involves managing IT operations, handling incidents and tasks, and overseeing nightly changes. This position requires a candidate who is a self-starter, demonstrates strong attention to detail, and can work effectively in a team environment. The schedule is an overnight, 10-hour shift from 8:00 PM to 6:00 AM, four days a week.

Key Responsibilities

• Manage and resolve incidents and tasks related to IT operations.
• Handle system changes on a nightly basis.
• Follow and maintain operational documentation.
• Collaborate with team members to ensure smooth operational workflow.
• Work a hybrid schedule, rotating between one week remote and one week onsite.

Required Qualifications

Experience: A minimum of five years of experience in an IT operations role is required.

Technical Skills: Proficiency with ServiceNow, Active Directory, basic desktop administration, ROBOT Scheduler, and IBM AS400 is necessary.

Preferred Qualifications

• Excellent attention to detail and critical thinking abilities.
• Strong communication and collaboration skills.
• A self-starter who works well with minimal supervision.
• The ability to learn, adapt, and follow documentation precisely.
• Receptive to constructive feedback and committed to continuous improvement.

Work Environment

This is a hybrid role requiring the candidate to be local to the Minneapolis area. The work schedule consists of four 10-hour overnight shifts per week, from Sunday to Wednesday, 8:00 PM to 6:00 AM. The hybrid schedule typically involves one week of onsite work at the data center followed by one week of remote work. Overtime shifts may be available.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. 

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. 

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.