Operational Resilience Manager

Title: Operational Resilience Manager

Location: London; Remote (UK)

Job Description:

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo 

London/UK Remote | £59,500 - £80,500 + Incentive Awards tied to your performance + Benefits  

At Monzo, our mission is to make money work for everyone, which means ensuring our products and services are available whenever our customers need them. 

As an Operational Resilience Manager for Monzo Bank Limited (MBL), you will focus on the day-to-day coordination, execution, and operational maintenance of our resilience requirements and artefacts within the UK. 

You will support operational resilience within Monzo in alignment with global operational resilience policies and standards, working closely with the Senior Operational Resilience Manager to ensure we remain resilient.

What You'll Spend Your Time Doing…

• Important Business Services: Executing the identification and review of Monzo's Important Business Services (IBS) and mapping their underlying dependencies across people, processes, technology, facilities, and third parties.
   
• Monitoring Impact Tolerances: Supporting the monitoring and tracking of Monzo's Impact Tolerances, collecting metrics, and flagging potential breaches to key local stakeholders and global owners.
   
• Scenario Testing: Supporting the execution of Monzo's entity-specific scenario tests for severe but plausible disruptions, and coordinating Monzo's participation in wider, multi-entity global stress tests.
   
• Supporting ICAAP & Risk Assessments: Coordinating operational inputs into Monzo's Internal Capital Adequacy Assessment Process (ICAAP), mapping operational disruption scenarios to capital/liquidity implications and supporting stress testing models.
   
• Business Continuity Maintenance: Coordinating Business Continuity Planning (BCP) and Testing within Monzo, assisting business areas in maintaining, updating, and regularly testing their response plans.
   
• Governance Committee Support: Supporting the operation of the Global Operational Resilience Forum and providing inputs into Monzo's Risk Committees through data-driven operational resilience updates.
   
• Policy Operationalisation & Compliance: Assisting Monzo business areas with the practical application of global resilience & continuity and incident management policies.

We’d love to hear from you if have …

• Proven experience in an operational resilience, business continuity, or operational risk execution role within UK financial services.
• A strong practical understanding of UK regulatory frameworks (PRA/FCA operational resilience rules) and familiarity with ICAAP operational risk components.
• Hands-on experience executing dependency mapping, updating business continuity plans, and supporting scenario tests alongside cross-functional teams.
• A proactive, collaborative approach to embedding a resilience culture, with the ability to engage confidently with senior leadership and risk committees.
• High attention to detail and a hands-on approach to tracking operational metrics, actions, and regulatory deliverables in a fast-paced environment.

 What’s in it for you

 £59,500 - £80,50 Incentive Awards tied to your performance.

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

 We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

£1,000 learning budget each year to use on books, training courses and conferences.

 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

 The application journey has 3 key steps:

• Short call with a Monzo Recruiter
• Initial Video-Call with the Hiring Manager
• Interview Loop: 1 x Role Specific + 1 x Behavioural

This process should take around 4-5 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.

 #LI-REMOTE

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage