Office Specialist II, Bilingual - Fire and Rescue

Title: Part-time Office Specialist II (Bilingual) - Fire & Rescue

Location: Anaheim United States

Salary

$23.99 - $30.62 Hourly

Location 

City of Anaheim, CA

Job Type

Part Time

Job Number

2026-00094

Department

Fire & Rescue

Job Description:

Upcoming 3% Salary Increase

Effective June 2026

Anaheim Fire & Rescue Department provides emergency services, fire protection and community risk reduction education to residents and visitors of the City of Anaheim. The Community Risk Reduction Division seeks a detail-oriented candidate for the position of Part-time Office Specialist II.  Incumbents will demonstrate the values of the organization, maintain functional responsibility for the operation of a centralized records management unit, provide administrative and data entry support to the division, as well as perform reception duties for the department. Candidates must possess prior experience performing varied journey-level clerical work. Experience with Laserfiche software and responding to Public Records Act requests is highly desirable, as well as the ability to multi-task in a fast-paced, unpredictable environment. Ability to speak in Spanish is required. Reading and writing in Spanish is desirable.

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

• Act as a receptionist to the public, take and respond to a high volume of phone calls, screen inquiries, take messages, schedule appointments and answer questions requiring an understanding of policies and procedures of the work unit.
• Compile and research for internal and external customers including those in response to Public Records Act requests within legal response period.
• Perform clerical work involving a coding or filing system or records management system.
• Enter data and applicable fees related to field inspection documentation into department records management systems.
• Generate reports.
• File materials into and retrieve materials from established filing systems and develop standard office filing systems for record storage and retrieval.
• Utilize modern office equipment, media, and computer applications specific to the assigned unit in order to input, maintain, retrieve, transfer, and communicate confidential and privileged information. Maintain records of the unit concerning purchases, budget accounts and inventory; requisition office supplies.
• Maintain calendars and schedules of appointments, meetings, room use, equipment use and events.
• Research readily available information requiring some interpretive judgment and tally and compile information for reports using a computer, typewriter or related software.
• Type, file, record, compute and maintain confidential and privileged information. Compose routine correspondence.
• Copy, collate, staple and otherwise bind a variety of materials.
• Proofread materials for clerical accuracy and spelling.
• Perform related duties and responsibilities as required.

Experience: Performing varied journey-level clerical work. Experience with Laserfiche software is highly desirable, as well as the ability to multi-task in a fast-paced, unpredictable environment. 

Knowledge of: Modern office procedures, practices, and equipment; personal computer hardware and software, including word processing, spreadsheet, and database programs; English usage, spelling, grammar and punctuation; basic math; and record keeping methods. 

Desirable Knowledge: Operations, services, and activities of a records management program; procedures and legal requirements necessary to maintain, archive, preserve, and protect municipal records; principles, practices, and procedures of automated and manual records management, retrieval, and storage including micrographics, electronic imaging, automated information retrieval systems, and computer applications and capabilities for use in records and document management programs; procedures, techniques and methods of document preservation; principles and practices used in the development and implementation of records retention schedules;

Ability to: Learn to efficiently operate a computer terminal and use associated software; accurately transcribe recorded information into a readable format; effectively answer and process telephone calls; read, understand and apply moderately difficult materials; prepare accurate and clearly understood statistical reports; understand and carry out oral and written instructions; understand pertinent procedures and functions quickly and apply them without immediate supervision; maintain confidentiality; handle multiple priorities, organize workload, and meet strict deadlines; establish and maintain effective relationships with those contacted in the course of work; maintain professionalism, courtesy, and composure at all times, including stressful situations. For public contact positions, incumbents must have the ability to interact with a wide variety of clientele while retaining a professional work environment. 

Desirable Ability to: Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations; maintain a uniform classification filing system; understand legal concepts of document discovery and production of records in response to Public Records Act requests and legal subpoenas; plan and organize work to meet changing priorities and deadlines; effectively represent the assigned program area to outside individuals and agencies to accomplish the goals and objectives of the unit; work cooperatively with other departments, City officials, and outside agencies; respond tactfully, clearly, concisely, and appropriately to inquiries from the public, staff, or other agencies on sensitive issues in area of responsibility; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work.

Ability to speak in Spanish is required. Reading and writing in Spanish is desirable.

This is a part-time position usually averaging 20-30 hours per week.  A minimum number of hours is not guaranteed.