Ocean Import Coordinator

Title: Ocean Import Coordinator

Location: CA-Santa Ana

Job Description: We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. 
Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.

As an Ocean Import Coordinator, you will coordinate day-to-day import shipments, process import documentation, and report shipment statuses to respective parties. You will be a partner in our Ocean Import department developing and maintaining good relationships with carriers, truckers, customers, and warehouses.

Requirements:

• Minimum 1 years’ experience in the freight forwarding industry handling ocean import or export operations is required.
• Previous experience using the ERP system, CargoWise One, is preferred.
• Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
• Proven ability to handle high volumes of data entry.
• Clear and effective communication skills.
• Bilingual in English and Mandarin is a plus but not required.

Responsibilities:

• Electronic file management (Arrival Notice generating, 7501, BOL issuing, etc.).
• Track, trace, and update ocean import containers/shipments in CargoWise One, coordinating with internal and external partners as needed.
• Communicate shipment delays or documentation issues to clients and overseas agents.
• Problem resolution between customers, carriers, and vendors.
• Trace rail shipments to provide final ETA updates and pickup numbers to clients.
• AWS shipment tracing to provide courtesy last free day notice.

Salary:

• $22-$28/hour dependent on transferable experience and education level.

Benefits:

• Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.
• 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
• Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
• 401K retirement plan with 3% company match.
• Discounted pet insurance - woof! woof! meow!
• Annual performance bonus and mid-year reviews for salary increases.

Education:

• Associate degree or higher is preferred.

OEC Group is an Equal Opportunity Employer