Network Specialist 1

Network Specialist 1

Location: Harrisburg, PA
Worksite Address: 1 Technology Park, Harrisburg, PA 17120
Work Arrangement: Hybrid – Two days on-site and three days remote per week
Employment Type: Civil Service Permanent, Full-time
Salary: $60,538–$92,010 annually
Work Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m., with a 60-minute lunch

Pay Group: ST07
Contact: Matthew Zyroll
Phone: 717-836-3503
Email: mzyroll@pa.gov

Job Description

The Position

The Network, Unified Telecom, and Security Operations Division of the Office of Administration/Office for Information Technology (OA/OIT) is seeking a motivated Network Specialist 1 to support essential telecommunications and contact center services.

You will work with a variety of communication platforms while helping users overcome technical challenges. This position offers hands-on experience with current technologies and the opportunity to collaborate with skilled technical professionals.

Bring your troubleshooting mindset and grow your career in a role that supports agencies across the Commonwealth.

Description of Work

In this role, you will help support and maintain contact center and telecommunications services that Commonwealth agencies rely on each day. You will troubleshoot issues, assist with system administration activities, and help keep communication platforms operating effectively.

As a Network Specialist 1, you will perform the following duties:

• Technical Support: Diagnose and resolve hardware, software, connectivity, and application issues affecting contact center users.

• System Maintenance: Assist with installing, configuring, testing, maintaining, and upgrading contact center applications and telecommunications equipment.

• Service Monitoring: Monitor system performance, availability, and connectivity to identify operational issues and support corrective actions.

• User Assistance: Provide guidance on contact center applications, call routing, auto attendants, Microsoft Teams, and related communication services.

• Configuration Tasks: Maintain call flows, user accounts, call queues, routing assignments, and system settings based on established requirements.

• Documentation Management: Record service requests, troubleshooting activities, equipment information, and resolutions while maintaining accurate technical records.

Additional details regarding this position are available in the Position Description.

Work Schedule and Additional Information

• Full-time employment.

• Work hours are 8:00 a.m. to 4:30 p.m., Monday through Friday, with a 60-minute lunch.

• Telework: You may have the opportunity to work from home part-time, with two days in the office and three days working remotely per week.

• To telework, you must have a securely configured high-speed internet connection and work from an approved location within Pennsylvania.

• If you are unable to telework, you may report to the headquarters office in Harrisburg.

• Telework arrangements are subject to change at any time. Additional details may be provided during the interview.

• In some cases, the starting salary may be non-negotiable.

• Further communication regarding this position will be sent by email. Check your inbox and spam/junk folders for notices.

Required Experience, Training, and Eligibility

Minimum Experience and Training Requirements

Candidates must meet one of the following:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

• Successful completion of the Information Technology Intern – Bachelor Program; or

• Three years of experience providing information technology support services, including hardware and software installation, operation, and maintenance within a network environment; or

• One year of experience providing information technology support services, including hardware and software installation, operation, and maintenance within a network environment, and an associate's degree in any information technology field; or

• An equivalent combination of experience and training that includes one year of experience providing information technology support services, including hardware and software installation, operation, and maintenance within a network environment.

Other Requirements

• Must meet the Pennsylvania residency requirement.

• Must be able to perform the essential job functions.

Legal Requirement

- Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed. Information contained in these documents will not be considered when determining eligibility.

• Relevant, detailed experience and education must be provided directly in the application.

• Applicants claiming education in their supplemental application answers must attach a copy of their college transcripts. Unofficial transcripts are acceptable.

• Applications must be submitted by the posting closing date. Late applications and required materials will not be accepted.

• Failure to follow application requirements may eliminate an applicant from consideration.

• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work.

• Generative AI tools may be used for preparation purposes only. Using AI to misrepresent or falsify information or to assist during interviews is not permitted.

Additional guidance: Guidance for Generative AI Tools and Job Seekers.

Veterans

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

For additional information, visit Pennsylvania Employment Opportunities and select Veterans.

Telecommunications Relay Service

711 is available for individuals with hearing or speech disabilities.

Applicants who need disability accommodations for an interview should discuss their requests with the interviewer in advance.

Equal Employment Opportunity

The Commonwealth of Pennsylvania is an equal opportunity employer committed to a diverse workforce. The Commonwealth values inclusion in recruiting, developing, and retaining qualified individuals to serve Pennsylvania residents.

Examination Information

• Completing the application, including all supplemental questions, serves as the examination for this position.

• No additional examination at a test center or written exam is required.

• The applicant's score is based on the detailed information provided in the application and supplemental questions.

• The score is valid only for this specific posting.

• Applicants must provide complete and accurate information. Incomplete or inaccurate information may result in a lower score or disqualification.

• Applicants may apply and test only once for this posting.

• Examination results will be provided by email.

Employer Information

Employer: Commonwealth of Pennsylvania
Address: 613 North Street, Harrisburg, PA 17120
Website: www.employment.pa.gov