Network Operations Center

Role: Network Operations Center (NOC) Specialist

Location: Merrifield United States

Employee Type: Contract

Location: Merrifield, VA, US

Job Description:

We are hiring a Network Operations Center (NOC) Specialist!

Supporting: Large Financial Services Client

Location: (Hybrid) Vienna, VA or Pensacola, FL

Assignment Type: Contract Only

Duration: Approximately 9 months

Role Overview:

We are seeking a detail‑oriented Network Operations Center (NOC) Specialist to support a 24x7 enterprise operations environment. This role is ideal for an early‑career IT Operations or NOC professional who enjoys real‑time monitoring, structured processes, and collaborative problem solving.

The NOC Specialist plays a critical role in monitoring network systems, responding to alerts, documenting incidents, and coordinating issue resolution with vendors and internal teams. This position follows a rotating shift schedule and offers a hybrid work arrangement.

Key Responsibilities:

• Monitor network infrastructure, including routers, switches, and network connectivity
• Identify, triage, and respond to alerts using monitoring tools such as Moogsoft or equivalent systems
• Perform initial incident analysis and follow defined escalation procedures
• Create, update, and manage incidents and service requests using ServiceNow
• Coordinate with external vendors through portal‑based ticketing systems
• Collaborate with team members using Microsoft Teams
• Maintain clear and accurate documentation throughout the incident lifecycle
• Support continuous operations by working a rotating 24x7 shift schedule, including nights and weekends

Qualifications:

• Level 1 experience in a NOC, IT Operations, TOC, or Network Monitoring environment
• General knowledge of routers, switches, and network connections
• Experience with monitoring and alerting platforms such as Moogsoft or similar tools
• Familiarity with ServiceNow and ticketing systems
• Experience coordinating with vendors and using vendor portals
• Strong process management, analytical, and written communication skills
• Comfortable working in a structured, operations‑driven environment
• Authorized to work in the U.S. without current or future sponsorship

Compensation and Benefits:

The pay rate for this position is between $25.00 and $30.00 per hour. Please note that the final rate may be contingent on experience and other factors.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.