Network Operations Center Analyst II

Title: Network Operations Center Analyst II
Location:

USA - Remote

Job Description:

The Impact you will have:   

We are seeking a NOC Analyst II to join our Network Operations Center (NOC) team. The successful candidate will be responsible for monitoring and maintaining our network and systems to ensure optimal performance and uptime. This mid-level position offers the opportunity to take on additional responsibilities and help mentor junior analysts within our organization.

Work Schedule:

• Shift: 4 X 10 (4 days/week, 10 hours/day)
• Days: Friday though Monday
• Hours: 10am - 9:00pm  

What you will be doing:

• Monitor network and system performance using various monitoring tools and software. 
• Identify and troubleshoot complex network and system issues, escalating as necessary. 
• Perform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessary. 
• Perform system and network device configurations and deployments, as coordinated with the Backup Specialists and Toolset Orchestration Specialists. 
• Maintain accurate documentation of network and system configurations and changes. 
• Collaborate with cross-functional teams to resolve issues and implement solutions. 
• Monitor and respond to alerts and notifications generated by our network and system monitoring tools. 
• Provide timely and effective communication of network and system issues to internal and external stakeholders. 
• Participate in on-call rotation and respond to after-hours incidents as needed. 
• Mentor and train Analyst I on network and system monitoring best practices. 
• Ensure Tickets are properly created and notated to account for time 
• Manage personal workload and ensure that service level agreements (SLAs) are met. 
• Additional duties as required. 

 The tools you bring:

• Associate's degree in Computer Science or related field, or equivalent work experience. 
• 3+ years of experience in network and system monitoring or related field. 
• Experience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus. 
• Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls. 
• Advanced understanding of server and operating system concepts, including Windows and Linux. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and in a team-oriented environment. 
• Attention to detail and ability to prioritize multiple tasks. 
• Willingness to learn and adapt to new technologies and processes. 

What's in it for you:

·         Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered. 

·         Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.  

·         People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. 

·         Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way. 

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment