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Sutherland

Music Streaming Platform Customer Expert with German and English

Sutherland

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  • Date Posted:

    8/30/2025

  • Remote Work Level:

    100% Remote

  • Location:

    Remote in Bulgaria

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    Account Manager,  Music,  German,  Communications,  Customer Service

  • Benefits:

    Career Development

About the Role

Music Streaming Platform Customer Expert with German and English (Remote within Bulgaria – No Calls)

Sofia, Bulgaria

Full-time

Company Description:

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.

If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.

With over 422 million monthly active users across 180+ countries, our client is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting it’s vibrant user base!

Job Description

  • Provide email and chat support (no phone calls!) to platform's users
  • Answer common "how-to" and FAQ-type questions
  • Assist with account management and payment-related issues
  • Guide users through troubleshooting steps with patience and clarity

Qualifications

  • Excellent written German (C1) and English (C1)
  • Valid EU work permit
  • Prior customer service experience is a plus
  • Strong written communication and problem-solving skills
  • A team player with a positive, can-do attitude
  • Comfortable explaining complex topics in a clear, simple manner

Additional Information

  • Fully digital onboarding and contract signing
  • Recognition and referral programs
  • Engaging employee events and wellness initiatives
  • Learning platforms and certification support
  • Exposure to global business and an inclusive, multicultural environment
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