Mortgage Operations - Loan Processor

Mortgage Operations - Loan Processor

Palo Alto, CA (Open to US-based Remote) / San Francisco, CA / Seattle, WA / New York City, NY

Home Lending – Home Lending /

Full-time /

Remote

About Wealthfront Mortgage Operations (MOps)

Wealthfront MOps is built around efficiency, critical problem-solving, and modernizing the lending experience. Our goal is a seamless, tech-enabled mortgage process. Our primary tool is automation.

• We automate mortgage origination. We partner with engineers and product leaders to build systems that eliminate manual toil and deliver a self-service mortgage experience. The result: rates significantly below the national average, saving clients thousands over the life of their loans.

• We're systems builders, not process followers. Team members execute high-quality mortgage processes while actively identifying opportunities to improve automation — better logic, better design, less toil.

• We hire critical thinkers. We want people who don't just want better tools — they think carefully about how every tool should work. Every team member understands the "why" behind each step.

• We operate as one integrated unit. We work as a single team with end-to-end fluency across the origination lifecycle. No traditional silos. This cross-functional depth is what lets us move faster, catch problems earlier, and evolve quickly.

• Our interview process is intended to be insightful for you and us. We're charting a unique path in home lending, so mutual fit is a top priority. After a conversation with our recruiting team, you will complete a 15–20 minute take-home assignment. From there, you'll meet our mortgage operations leads before a cross-functional final round.

If this sounds like the right fit, we'd love to hear from you.

Wealthfront is seeking a mortgage loan processor to join our team as we build and scale our mortgage lending operations. As a key player on the team you will leverage your expertise to work with existing Wealthfront clients providing excellent service and guiding them through the process with the support of our innovative technology and tools. This position offers an exciting opportunity to be a part of a cutting-edge team in a rapidly growing environment. 

Responsibilities

• Reviews loan file and gathers any items needed for final loan approval
• Liaison between all operational and sales departments in the transaction
• Orders supporting documentation
• Evaluates loan applications for reasonableness and, if needed, escalates files for further evaluation
• Prioritizes daily workload to ensure a delightful client experience
• Manages a full pipeline of assigned loans, driving files from disclosures signed through closing.
• Excellent client communication skills
• Communicates with third party vendors throughout the loan process to finalize the application
• Ensures adherence to investor and regulatory guidelines
• Proactively maintain loan pipeline, tasks and objectives
• Adopts Company values in work behaviors, decision making, contributions and interpersonal interactions.
• Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity and fun

Expertise

• Customer-focused, business-centric, and team-oriented mindset; relentlessly passionate about finding and completing valuable work
• Strong working knowledge of Federal and state regulations including TRID and HMDA
• Deep understanding of mortgage loan products and underwriting guidelines
• Self-driven with the ability to work independently and collaboratively
• Excellent organizational skills, able to set and meet deadlines in a high paced environment
• Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization
• Intellectually curious and interested in applying technology to enhance business processes
• Prior experience in retail mortgage loan processing
• Excellent communication skills focusing on both internal and external communications
• Openness to adapting to industry changes

Requirements

• 4+ years mortgage processing experience in a retail environment
• Mortgage Loan Originator License preferred (or ability to obtain in 90 days)
• Knowledge of Conventional Conforming and Jumbo guidelines
• Experience in the non-delegated space
• Experience at a mortgage broker preferred 
• Understanding of state and federal lending regulations
• Extensive knowledge and understanding of customer service and intrapersonal best practices

Estimated annual salary range: $56,000 - $70,000 plus equity and a discretionary bonus.

Benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more!