Mortgage Operations Analyst

Title: Mortgage Operations Analyst

Location: Austin United States

Job Description:

Mortgage Operations Analyst

• This position is hybrid remote and requires onsite work at our North Austin, TX headquarters.*

Do you love solving problems, finding ways to make things work better, and being the person others turn to when they need answers? Velocity is hiring a Mortgage Operations Analyst! We're looking for someone who can bring together technology, data, and process improvement to help our mortgage team work smarter and deliver an exceptional experience.

At Velocity, we're committed to helping our members and their families achieve more by delivering exceptional service and value. Our culture is rooted in empathy, collaboration, and a shared sense of purpose. We believe in meeting people where they are, staying curious, and working together to create better outcomes. We strive to positively impact the financial well-being of our community, one member at a time.

Your experience includes:

• Must be eligible for NMLS Registration.
• Bachelors degree in Business, Finance, Information Systems, Computer Science, or related field required. Equivalent experience may be considered.
• Three (3) or more years of experience in mortgage lending, mortgage operations, mortgage technology administration, quality control, underwriting, processing, or a related role required.
• Three (3) or more years of experience administering technology platforms (preferably mortgage) and implementing operational improvements is strongly preferred.
• Good analytical skills necessary to evaluate credit requests and determine trends in a given marketplace.
• Existing knowledge in regulatory, policy, and compliance issues pertaining to the mortgage industry a plus.
• Strong interpersonal and communication (verbal/written) skills and the ability to work in a diverse community.
• Passion for providing outstanding service and a positive attitude.
• Ability to work in a fast-paced environment with high attention to detail.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
• Effective time management and flexibility to work department hours.

What you will do:

The Mortgage Operations Analyst will play a key role in keeping our mortgage operations running smoothly and continuously improving how we work. They'll serve as the go-to expert for our mortgage systems, help evaluate and implement new technology and system enhancements, analyze operational data and quality control results, and identify opportunities to improve workflows, efficiency, accuracy, and the member experience. This role will also troubleshoot system issues, support employees with system and process questions, coordinate testing and system updates, develop reports and dashboards, and help ensure our mortgage processes stay compliant with applicable requirements. Strong communication and problem-solving skills, along with a willingness to take ownership, will be essential as this role works closely with Mortgage, IT, Compliance, vendors, and other teams to turn ideas and opportunities into real improvements.

Why you should choose Velocity:

This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee, and family events, and more!

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.