Mental Health Customer Service Representative

Title: Mental Health Customer Service Representative (Remote)

Location: Mason, OH, United States

Department: Sales Support & Service

Job Description:

Description

Overview

The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.

Responsibility

Responsible for coordinating testing services for patients by:

1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
2. Working with healthcare providers to complete the required documentation and sample submission.
3. Confirming insurance eligibility and benefit levels.
4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
5. Employee will be on the phone approximately 60-80% of the time.
6. Independently manage assigned work and meet production and quality metrics.
7. Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
8. Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
9. Participate in the Quality Assurance plan.
10. Comply with applicable CLIA and HIPAA regulations.

Qualifications

1. High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree.
2. Fluent in Spanish is preferred/encouraged.
3. Excellent interpersonal and communication skills.
4. Preference given to higher net typing speed applicants.
5. Excellent listening, transcribing, and self-review skills.
6. PC experience, including familiarity with Excel, Word, Internet, and e-mail.
7. Able to manage several tasks simultaneously, often under pressure.
8. Excellent organizational and task management skills and professional judgment.
9. Enjoys problem solving and identifying patterns.
10. Hardworking individual who loves working on a team and supporting others.

Physical Requirements

Lifting Requirements –sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements –stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.

EEO

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Job Identification5716

Job CategoryCustomer Service

Job ScheduleFull time

Locations 322 N 2200 W, Salt Lake City, UT, 84116, US(Remote)

Hourly SalaryHourly

Minimum Salary42,500.00

Midpoint Salary48,900.00

Wage DisclaimerIn accordance with various state and municipal wage transparency laws, the anticipated wage/salary range for this position is above. The actual base pay for this role will be based on several factors, including geographic location, relevant work experience, education, skills, and applicable achievements. Compensation may vary outside of this range in rare cases where candidates have uniquely relevant skillsets and experience that will bring additional value to the role and to Myriad. To drive ongoing pay equity for employees, Myriad conducts regular internal reviews across categories of ethnicity and gender.

Remote JobYES

Replaced Person Number32896

PriorityStrategic/Pipeline