Member Services Representative

Title: Member Services Representative

Location: Remote US

Department: Care Team

Job Description:

No one should suffer from a treatable skin disease because they couldn’t access care. That’s what Honeydew is fixing — a platform connecting hundreds of millions of people to licensed dermatologists, FDA-approved treatments, and ongoing skin health support. We’ve helped 40,000+ patients get life-changing results, we’re growing 5x YoY, and we’re just getting started.

The Opportunity 

Our Member Service Representatives answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew’s website, providing information and addressing concerns about treatments, appointments, and general inquiries.

Schedule: Monday–Friday, 9:00 AM–5:30 PM EST

Responsibilities

• Customer Service: Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously.

• Product Knowledge: Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information.

• Issue Resolution: Listen attentively to customer concerns, troubleshoot problems, and escalate issues to appropriate departments when necessary.

• Documentation: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system.

Qualifications

• Previous experience in customer service or call center roles preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to remain calm and professional under pressure.

• Proficiency in basic computer skills.

Benefits

• Opportunity to make a meaningful impact on patients’ lives

• Join a mission-driven, innovative team dedicated to transforming skincare

• Comprehensive healthcare benefits (medical, dental, vision)

• 401(k) with company match

• Monthly technology stipend

• Paid time off and paid holidays

• Supportive, collaborative team culture

This is a fully remote position with an hourly pay of $17.00.