Manager, UX Content Strategy

Title: Manager, UX Content Strategy

Location: Acton, Massachusetts

San Diego, California

Job Description:

Job Summary

The Manager of UX Content Strategy will lead a team of four Content Strategists, focusing on enhancing digital and mobile user experiences through effective language. This leadership role involves translating business and product priorities into scalable content strategies and frameworks, while collaborating closely with UX, Product, and Engineering teams to create cohesive, user-centered experiences. Key responsibilities include defining the UX content strategy for Omnipod 5 products, ensuring consistency in voice and terminology, and mentoring the content team to uphold high standards of quality and craft. The manager will also refine content systems and governance, embed content strategy throughout the product development lifecycle, and champion best practices in accessibility and inclusive design.

Insulet was founded in 2000 with a mission to enable people with insulin-requiring diabetes to live simpler, freer, and healthier lives through our Omnipod platform. Over the past two decades, we've improved the lives of hundreds of thousands of patients with innovative, wearable, and lifestyle-accommodating technology.

As we continue to scale globally, we are investing in a world-class UX Center of Excellence. We are seeking an experienced Manager of UX Content Strategy to lead and evolve our content practice-driving strategic impact across our Omnipod product, team, and systems. This role is critical to ensuring our Omnipod product experiences are clear, intuitive, accessible, and aligned to both customer needs and business outcomes.

Position Overview

The Manager of UX Content Strategy leads a team of four (4) Content Strategists responsible for shaping our digital and mobile-based user experiences through language.

This role operates at a leadership level, translating business and product priorities into scalable content strategies and frameworks. You will lead through your team of Content Strategists, and partner closely with UX, Product, and Engineering leadership to influence the design of cohesive, user-centered experiences.

You will define how content works at scale across our Omnipod products and platforms-establishing standards, driving consistency, and enabling teams to deliver high-quality, effective content.

Core Responsibilities

• Define and drive UX content strategy across our core Omnipod 5 products, aligning user needs, business goals, and brand standards
• Ensure consistency in voice, tone, terminology, and interaction patterns across the ecosystem
• Lead, mentor, and develop a team of content strategists; set a high bar for quality and craft
• Build team capability across UX writing, information architecture, and systems thinking
• Support in refining our content systems and content governance (tools and template, voice/tone, standards, patterns, terminology, accessibility)
• Partner cross-functionally (Design, Product, Engineering, Research, Marketing) to influence product and UX decisions
• Embed content strategy throughout the product development lifecycle and drive stakeholder alignment
• Guide prioritization, resourcing, and workflows to improve efficiency and delivery quality
• Advance the content practice by championing best practices, accessibility, and inclusive design

Education and Experience

• Bachelor's degree or higher in a relevant field (Content Strategy, UX, Communications, English, or similar)
• 7+ years of experience in UX writing, content strategy, content design, or related field
• 3+ years of experience leading content strategy or content design teams
• Proven experience delivering end-to-end (mobile-based) content strategy across complex products or platforms

Preferred Skills

• Deep expertise in UX writing, content strategy, and/or information architecture
• Experience building and scaling content systems, governance models, and design system integrations
• Strong understanding of information architecture, taxonomy, and structured content principles
• Experience using research and analytics to inform content decisions
• Familiarity with tools such as Figma, Jira, and content management systems
• Experience in healthcare, medical device, or pharmaceuticals (minimum requirement is a highly regulated industry)

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's latest innovation, the Omnipod 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.

Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company's world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.

Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work in four international locations in 2023; and ranked as one of America's most responsible companies by Newsweek. For more information, visit: insulet.com and omnipod.com.

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Additional Information:

Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $142,400.00 - $213,575.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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