Manager, Trade Operations

Title: Manager, Trade Operations

Location: PA, MA, IL, United States

Job Description:

Job ID R0185824

Category Customer Service

Subcategory Corporate Functions

Business Unit USBU (United States)

Job Type Full time

Job Description

The Manager Trade Operations is responsible for managing and providing both technical and non-technical customer service. This role aims to enhance customer satisfaction through effective problem-solving and support, contributing to Takeda's mission of delivering better health and a brighter future.

OBJECTIVES

• Own and drive critical components of Trade Operations as a key member of the team, delivering a best-in-class customer experience aligned to PTRB principles while ensuring consistent satisfaction across all Takeda customer channels.

• Lead and execute core Trade Operations capabilities, including order management, product availability, contract compliance, and quarter-end activities, ensuring accuracy, efficiency, and continuity of supply while remaining actively engaged in frontline execution.

• Build and lead cross-functional relationships with Finance, Commercial Operations, and Global Distribution & Logistics, ensuring alignment, driving decision-making, and enabling seamless, compliant, and efficient order-to-cash processes.

• Represent and advocate for Trade Operations in cross-functional initiatives, leading work streams and contributing to enterprise projects that advance operational excellence and deliver measurable business impact.

• Partner with Trade Operations leadership to drive day-to-day operations, ensuring executional excellence, process discipline, and continuous improvement across Trade and Distribution activities.

• Execute end-to-end Order Management across multiple customers and all business channels, including Wholesalers, Bio-Distributors, Specialty Pharmacies, and Direct customers, ensuring accuracy, compliance, and a high-quality customer experience.

• Lead and deliver Trade Operations projects and initiatives, defining objectives, driving execution, and ensuring timely, high-quality outcomes aligned to business priorities.

• Drive prioritization, communication, and alignment across Trade Operations and cross-functional partners, ensuring effective execution of process changes and strategic initiatives.

• Manage escalations and critical supply scenarios, proactively triaging emergency orders, resolving operational issues, and ensuring product availability to meet urgent customer needs.

• Identify and lead process improvement opportunities, optimizing existing systems and workflows while supporting the adoption of new tools and technologies to enhance operational efficiency.

• Own resolution of customer order exceptions, including reverse logistics/returns, order investigations, PQC event reporting, shipment issue resolution, and broader logistics-related events.

• Represent Customer Experience in company projects and product launch activities, leading coordination across cross-functional teams to ensure operational effectiveness and successful execution of launch plans.

EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS

• Bachelor’s degree required

• 2 + years of pharmaceutical manufacturer, distributor, operations, or other relevant experience

• Experience driving cross-functional initiatives across systems and functions required

• SAP or other ERP workflow system experience preferred

ADDITIONAL INFORMATION

• Must be flexible to cover a shift during Customer Service hours of operation: 9:00AM – 6:00PM EST M-F and to work after hours as needed for emergencies.

• Must be able to travel to Takeda offices for meetings, conferences <10%.

MORE ABOUT US:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "remote" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Massachusetts - Virtual

U.S. Base Salary Range:

$103,500.00 - $162,690.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. 

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. 

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Massachusetts - VirtualUSA - IL - Virtual, USA - PA - Virtual

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

YesIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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