Manager, Shipboard Human Resources Programs

Manager, Shipboard HR Programs

Miami, FL, United States

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Job Description

The Manager Shipboard HR Programs at CCL is responsible for the end-to-end management and execution of strategic HR programs that support the company’s HR strategy.   The Manager Shipboard HR Programs is responsible for developing, designing, implementing and auditing HR policies and HR standard operating procedures that govern the fleet. Beyond policy, this individual serves as a Project Manager for organizational changes that are required for our shipboard workforce ensuring regulatory, legal and MLC (Maritime Labour Convention) compliance. This role is accountable to ensure that all fleet policies, procedures, and staffing projects align with maritime regulations and organizational goals, acting as a liaison between HR and shipboard operations. The Manager Shipboard HR Programs will work closely with VP Shipboard HR and Operational Leaders to deliver the operational shipboard HR & People strategy. The ideal candidate will have a proven track in project management, HR policy/procedure development and experience in managing organizational change in a complex multinational environment. Previous HR experience in the cruise industry is advantageous, Degree in HR Management or equivalent with preferred project management experience.  Candidate should possess strong analytical, communication and stakeholder influencing skills and have the ability to translate complex initiatives into concise compelling presentations and updates.

Essential Functions:

• Responsible for the end-to-end development and design of HR Polices and HR Standard Operating Procedures for the fleet. Responsible for the maintenance of the Carnival Shipboard Employee Handbook to ensure it accurately reflects changes and updates to policies and procedures.  Implementing regular review process to ensure they comply with appropriate maritime regulations including the MLC, STCW, and Flag. 

• Responsible for end-to-end HR project management: Defines project scope, aligns stakeholders, manages risks, plans and executes to support shipboard HR strategic people plans.  Working in collaboration with key operational stakeholders, responsible for effective communication and keeping projects on track. Projects may include: workforce planning and budgeting, startup of new vessels, organizational changes & crew accommodations

• Development of HR Communication strategies to translate complex HR initiatives—such as benefits, policy changes, and performance management—into clear, engaging messages for employees.  These may include employee letters, presentations and drafting HR related communications.   Partners with communications team for necessary approvals.  Maintains the HR SharePoint system for the vessels as well as relationships with internal stakeholders.

• Responsible for working in partnership with Finance to lead and streamline the crew receivable initiatives that recover outstanding expenses owed to the company. Responsible for liaising with the vessels, HR Directors and team members to review statements and approve/deny disputes.

• Responsible for the oversight, administration and vendor relationship management of the Carnival International Savings Plan and the Senior Officers Health Insurance program with Allianz.

Knowledge, Skills & Abilities:

• Scope: The position works closely with VP Shipboard HR as well as Operations VPs and Leaders on strategic HR initiatives and programs that impact all shipboard functional departments and all 55,000 shipboard employees.

• Problem solving: Position requires the employee to facilitate team work, brainstorming and building consensus across departments as well as analytical thinking, breaking down complex issues into manageable deliverables.

• Impact: The role will impact all shipboard departments and all 55,000 shipboard employees.            

• Leadership: The role will liaise and work with all levels of management in the organization and will need to also be able to work autonomously. Working across department lines to ensure timely program delivery to meet core business objectives   

Qualifications:

• Essential - Degree in HR Management or Equivelant.  Preferred: SHRM or CIPD qualified

• 5 years in a similar role

• Significant HR Generalist/Management experience is essential.  Preferred experience in the cruise industry and /or shipbobard experience is advantageous. Candidate should possess HR project management experience.

Travel: Less than 25% with shipboard travel likely

Work Conditions:Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Requires regular movement throughout company facilities.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 

  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site Fitness center at our Miami campus 

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