Manager, Professional Services

Title: Manager, Professional Services (Brightflag)

Location: New York City United States

Hybrid (8 days/month)

Job Description:

Location & Eligibility

This position is available across the East Coast, US, as a remote role, or within the New York area as a hybrid role with 2-3 days in the office.

Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/self sponsorship for this role.

The Opportunity

Brightflag is the leading AI-powered legal spend management platform, trusted by some of the world's largest legal teams to bring transparency, control, and intelligence to their legal operations. We're on a mission to change the way legal teams work — and our Professional Services team is central to that story. As we scale, we're looking for a Manager, Professional Services to lead and elevate a growing team of Implementation Managers who sit at the heart of our customer experience. 

This is a rare opportunity to step into a role with real influence. You'll build the coaching culture, implement the methodology, and create the standards that define how Brightflag delivers value to every new customer. One of Brightflag's most celebrated differentiators is the speed and quality of our onboarding. You'll own that capability and make it even better. You'll work closely with Sales, Customer Success, App Support, and Product.

At Brightflag, you'll find a team that genuinely cares about doing great work and supporting each other to grow. This is a fully remote role based in the US, with quarterly in-person team meetups that bring everyone together. If you're a people-first leader who has grown through project management and implementation into a role where developing others is your craft, this is the opportunity to do that at scale at a company that is winning in its market.

What You Will Be Doing

• Leads and develops a growing team of Implementation Consultants, acting as their primary coach and people manager
• Conducts regular 1:1s, provides ongoing feedback, and owns career planning and development for each team member
• Manages performance with empathy and clarity, ensuring balanced workload distribution across the team
• Tracks and reports on key implementation metrics to monitor team effectiveness
• Oversees adherence to implementation methodology, project management standards, and customer engagement best practices
• Continuously improves implementation processes to drive efficiency, scalability, and customer satisfaction
• Provides strategic input to leadership on scaling the Professional Services function
• Owns onboarding and training for new team members to ensure fast and effective ramp-up
• Acts as an escalation point for implementation-related challenges and blockers
• Maintains and enforces standardized implementation playbooks for consistent customer experiences
• Promotes collaboration and knowledge-sharing within the team
• Supports hiring by participating in interviews and assessing candidate fit
• Partners with Product to deliver structured feedback from the field
• Leads cross-functional initiatives to support operational improvements

Skills & Experience

To be successful in the role, you need:

• 5+ years, with significant people management experience required of relevant experience.
• Exceptional project management skills
• Strong people management and coaching skills 
• Ability to design and implement methodologies and processes at scale
• Stakeholder Management and the ability to influence and align cross-functional teams
• Adaptability & Resilience — ability to lead a team through change and ambiguity

The following are a bonus!

• Technical background

Life @ Brightflag

We're growing fast and so is the experience we can offer you:

• A huge opportunity to make a real impact, to shape what we do and where we are going.
• The exposure and challenge you need to learn, grow and progress your career in a high growth environment.
• Complex technical and business problems to solve and the trust and autonomy you need to go and solve them.
• A sound, helpful team, in a friendly, values-driven and inclusive environment.
• Competitive base salary range of $160,000 to $180,000USD plus bonus based on skills and experience.
• 15 days PTO plus 8 scheduled Holidays and 5 Flexible Holidays.
• 401(k) plan with company match.

We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Compensation:

$128,900.00 - $226,025.00 USD

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.