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Date Posted
Today
New!Remote Work Level
100% Remote
Location
Remote in Jeffersonville, IN
Job Schedule
Full-Time, Alternative Schedule
Salary
We're sorry, the employer did not include salary information for this job.
Categories
Bilingual, Spanish, Call Center, Communications, Customer Service, Library
About the Role
Library Communications Specialist
Location: Jeffersonville, Indiana, United States
Department: Library Services
Job Description:
The Library Communications Specialist, answers phone calls and/or live chat contacts from patrons of public libraries across North America. We essentially act as the Information Desk for the library, efficiently handling phone based patron inquiries, from the ease and comfort of your home.
Our environment is energetic, team-oriented and focused on exceeding our customers' expectations every day.
Our agents enjoy:
- Relaxed work environment--no paperwork or filing,
- Great pay & benefits
- Bonuses
- Excellent opportunities for advancement
- Strong emphasis on work-life balance.
This position requires:
- Excellent use of the English language
- Bi-lingual (Spanish) highly preferred - $1 additional per hour
- Excellent oral and written communication skills
- At least 6 months phone based customer service experience
- Excellent keyboarding and computer skills
- At least two years post high school education is highly desired
- Must have reliable, high speed internet connection
Schedules:
- Full-time, evenings & WEEKENDS (Saturdays are mandatory)
- Weekday, Tues-Fri: 2:30pm EST - 11:00pm EST;
- Saturday: 9am - 5pm EST
- All positions must be available to work the initial 5-week training schedule: MON-FRI 8:30AM-5:00PM
This is a remote Call Center based position.