Junior Systems Analyst

Title: Jr Systems Analyst

Employee Type: Contract

Location: San Antonio, TX, US

Pay Range: $18 - $22 per hour

Job#: 3040611

Job Description:

Work Arrangement: Hybrid (Remote Fridays after onboarding/training period)

Contract Length: 6 Months with strong potential for extension

Overview

The ideal candidate is naturally curious, detail-oriented, and eager to learn. This role partners closely with the Senior Systems Analyst and will help monitor customer care performance, support reporting needs across the business, and assist with administration of customer care technologies including Talkdesk and Microsoft Dynamics.

Key Responsibilities

• Collect, clean, validate, and analyze customer care data from multiple sources to ensure accuracy and consistency.
• Generate recurring and ad hoc reports for leadership focused on call center KPIs, including:
• Agent performance metrics, call handling metrics, schedule adherence, Quality Assurance scores, customer care operational performance
• Create dashboards, visualizations, and presentations using Excel, Power BI, Tableau, PowerPoint, and other reporting tools.
• Extract and analyze data from systems such as Talkdesk AI and Microsoft Dynamics.
• Support light systems administration functions
• Build and maintain reporting solutions utilizing tools such as Power BI, MS SQL, Qualtrics, Dataiku, Power Automate
• Partner with business stakeholders to fulfill reporting and analytics requests.
• Support ongoing projects and initiatives led by the Senior Systems Analyst.

Required Qualifications

• Background working in a call center or customer service environment.
• Strong Microsoft Excel skills including Pivot Tables, VLOOKUPs, Data formatting and manipulation
• Excellent communication, organization, and attention to detail.
• Ability to work independently and take ownership of tasks.
• Demonstrated curiosity and willingness to investigate data, identify trends, and provide recommendations.
• Strong professionalism, maturity, and reliability.

Preferred Qualifications

• Basic SQL querying and data extraction experience.
• Experience with data visualization tools such as Power BI, Tableau, or Looker.
• Experience pulling and analyzing operational or performance metrics.
• Internship, academic project work, or hands-on experience involving data analysis.
• Exposure to Microsoft Dynamics, Talkdesk, Power Automate, Dataiku, or similar platforms.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. 

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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