Journal Manager – Production

Title: Journal Manager – Production

Location: New York, United States

Department: Business Services

Job Description:

We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have a global impact.

 

More about OUP

 

 

Advancing Knowledge and Learning

 

 

ABOUT THE ROLE

 

 

To support external clients (journal editors, Society and editorial office staff) by ensuring production processes and outputs match client needs, troubleshooting, advising on best practices and reporting on production performance as required. To collaborate with clients by proposing, agreeing and managing changes in production processes and requirements as needs evolve, and where such changes improve the quality, efficiency, and standardization of work.

 

 

Key Accountabilities include:

 

 

1. Consult with clients on options for all aspects of the production process, making recommendations in line with business goals to ensure strong, sustainable processes that match client needs and meet client expectations, and highlighting risks associated with customized requirements.
2. Ensure updates to client requirements are promptly communicated to the relevant teams and accurately documented, to support effective delivery of content and services to agreed standards.
3. Act as the point of contact for queries and feedback received from journals clients, responding in a timely and professional manner to resolve varied issues, provide analysis, and improve production performance, and representing OUP’s production services in conference calls and face-to-face meetings with clients, including occasional travel.
4. As required, provide regular or ad hoc reports to clients accurately to an agreed timeline, demonstrating production performance against agreed goals, providing contextual information and analysis, and where appropriate making recommendations to improve processes and performance.
5. Proactively recommend updates or changes to the production process relevant to the client and internal stakeholders, soliciting feedback or decisions where required, to support department and business goals of ensuring an outstanding experience for customers and clients during the production process.
6. Maintain accurate journal-level documentation (style guides, process instructions, feedback records).
7. Manage delivery of journal-level changes to processes or requirements, including working with internal teams and external suppliers to co-ordinate implementation.
8. Support external editors in selecting journal issue line-ups, including providing accurately reports of available articles, to ensure the timely publication of journal issues.

 

 

 

 

 

ABOUT YOU

 

 

• Experience in relationship management in a professional environment


• Experience in client account management preferred but not essential


• Excellent communication skills


• Superior negotiation and influencing skills


• Ability to comprehend and communicate complex information 


• Ability to work independently and proactively, handle multiple projects simultaneously, and work to tight deadlines


• Ability to manage contractors or 3rd-party suppliers 


• Ability to work in a team and collaborate across multiple teams


• Ability to learn quickly and work flexibly with varied software


• Good organizational skills


• Good IT skills


• Experience in a publishing environment preferred but not essential


• Experience in a production environment within publishing preferred but not essential


• Excellent presentation skills preferred but not essential

 

BENEFITS

 

 

We care about work/life balance at OUP. We offer 15 days’ vacation time that rises with service, 10 sick days, plus floating holidays, personal days, company holidays, and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies. 

 

We care for you and your dependents by offering health, dental, and vision insurance plans to our full-time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full-time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.

 

We help make your money go further by providing a non-elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings.

 

 

 

Position Location: This role can be hybrid, based out of New York, NY or Cary, NC (2 days a week in office) or remote in the United States.

 

GJC Level: I4 (for internal purposes only)

 

Salary: $57,950 - $63,000 dependent on skills and experience

 

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.