IT Specialist

Title: IT Specialist

Location: Bogota

Type: Full-time

Workplace: hybrid

Category: IT

Job Description:

We're looking for a sharp, resourceful IT Specialist to own day-to-day technology operations across the company. You'll be the go-to person for hardware, software, access management, and internal tooling — keeping a distributed team running smoothly and securely. This is a hands-on role with real ownership, and plenty of room to grow.

Location: This role is based out of Bogotá, Colombia, and is a full-time hybrid position where it is required to come into our office in the Parque de la 93 area (2-3 days/week). #LI-HYBRID

Job Responsibilities:

• Manage onboarding and offboarding workflows including device provisioning, account setup, and access management across our core stack (Google Workspace, Slack, Linear, HubSpot, Notion).
• Serve as the first point of contact for IT support requests — troubleshoot hardware, software, and connectivity issues for a distributed team.
• Maintain device inventory and oversee MDM tooling to ensure endpoint security and compliance.
• Administer SaaS tools and user permissions; audit access periodically to enforce least-privilege principles.
• Support IT security initiatives including MFA enforcement, SSO configuration, and security awareness training.
• Document IT processes, runbooks, and policies to keep the team self-sufficient as we scale.
• Identify gaps in our tooling or workflows and propose practical improvements.
• Partner with Finance and HR on procurement, software renewals, and budget tracking for IT spend.

Requirements:

• 3–5 years of experience in IT support, systems administration, or a similar role.
• Fluent in English, Jeeves is a global company and English is the language we use internally to communicate between regionsSolid working knowledge of macOS and Windows environments.
• Hands-on experience with Google Workspace administration (groups, policies, audit logs).
• Familiarity with MDM solutions such as Jamf, Kandji, or Mosyle.
• Working knowledge of SSO and identity management (Okta, Google SSO, or similar).
• Strong troubleshooting instincts — you dig into problems methodically before escalating.
• Clear written communication; you document your work and write for a non-technical audience when needed.
• Comfortable working independently in a remote-first, async environment.
• Experience at a fast-growing startup or fintech company a plus

• Familiarity with security frameworks or compliance programs (SOC 2, ISO 27001).
• Scripting experience (Bash, Python, or AppleScript) for automating repetitive IT tasks.
• Experience with network administration, VPN configuration, or office infrastructure setup.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.