IT Quality Analyst

Title: IT Quality Analyst

Location: 1244 Apollo Way, Santa Rosa, CA 95407

Job Description:

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Do you have a passion for quality and precision? As an IT Quality Analyst, you’ll play a critical role in ensuring our software solutions meet the highest standards and deliver exceptional user experiences. You’ll collaborate with developers, business units, and stakeholders to test, validate, and improve applications that power our organization. If you thrive on problem-solving and driving excellence, this is your opportunity to make an impact.

HOW YOU’LL CONTRIBUTE

• Test software thoroughly to ensure flawless operation and compliance with standards.

• Develop and execute automated and manual test scripts for new and modified applications.

• Review program documentation, diagrams, and flowcharts to confirm functionality and adherence to guidelines.

• Participate in agile ceremonies where applicable.

• Partner with programmers and business units to create and validate test plans.

• Analyze workflows and recommend quality improvements for future configurations.

• Write and maintain documentation for testing procedures and results.

• Report progress on problem resolution and suggest process enhancements.

• Perform duties outside normal work hours when business needs arise.
   

WHAT YOU’LL BRING

• Bachelor’s degree in IT, Business, or equivalent experience.

• 2–5 years of IT QA experience, including automated testing with third-party tools.

• Experience with Leapworks or other test automation preferred but not required.

• Experience in agile/scrum methodologies.

• Strong proficiency in PC Windows and mainframe CICS environments.

• Solid understanding of IT concepts, applications, and QA methodologies.

• Knowledge of testing approaches such as black box, white box, smoke, and unit testing.

• Ability to measure test effectiveness, track progress, and report results transparently.

• Experience with Jira and Confluence for test management and collaboration.

• Exceptional communication and interpersonal skills.

• Capacity to learn quickly and adapt to new testing methodologies.

• Expertise in business processes and commitment to end-user perspective.

Pay Range: $73,900.00 - $98,500.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.