IT Customer Support Representative

Title: IT Customer Support Rep

Location: Painted Post, New York

Contract

Hybrid

16115

Job Description:

CTG’s long-standing Fortune 500 client is seeking a skilled IT Customer Support Representative to join their Service Desk team. This role provides fast, professional support for IT devices, applications, and systems through phone, chat, and walk-up interactions.

Type: Contract
Job Title: IT Customer Support Representative
Location: Painted Post, NY

In Office Position and/or Hybrid Rotation – Hybrid expectation is that agents will be onsite 3 days/week and remote 2 days/week. Schedule determined with team.
Pay Rate: Based on experience
Work Hours: M–F 8:00 AM – 5:00 PM
Education: High School Diploma or GED required; Associate degree or IT certification preferred.

What You’ll Do:

• Serve as the first point of contact for IT issues, troubleshooting or routing tickets efficiently.

• Manage tickets in ServiceNow, ensuring accurate documentation and timely resolution.

• Use Knowledge Base articles and vendor support to resolve technical issues.

• Maintain communication with end users, schedule follow-ups, and manage expectations.

• Collaborate with teammates and escalate broader issues to leadership.

• Support corporate calls, hardware, software, and mobile device issues.

What You Bring:

• Minimum 2 years IT Helpdesk/Service Desk experience.

• Strong customer service, communication, and interpersonal skills.

• Technical proficiency with Windows, Microsoft 365, Teams, and mobile devices.

• Ability to multitask, manage time, and adapt in a fast-paced environment.

Nice to Have:

• Active Directory, Microsoft Azure, Citrix, VPN, Symantec Endpoint Protection experience.

• Experience with ServiceNow, call management software (Finesse), and asset management.

• Troubleshooting Outlook, printers, Adobe software, and corporate mobile devices.

Additional Information:

• No third-party resumes will be accepted.
• Drug testing and/or other employment-related inquiries may be conducted.
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors).
• CTG is an Equal Employment Opportunity employer.
• CTG is an E-Verify Company.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. 

 

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.
 

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
 

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.