Insurance Risk Interviewer I

Title: Insurance Risk Interviewer I

Category Customer Service

Location Lee's Summit, Missouri

Job function Operations

Job family Client Services

Shift Day

Employee type Regular Full-Time

Work mode Remote

Job Description

Insurance Risk Interviewer I - Monday to Friday, 9:00AM to 6:00PM Central, with rotational weekends

The primary purpose of this position is to complete life insurance medical and financial interviews via telephone through outbound calls for multiple client companies

Pay: $17/ hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Place outbound calls to contact life insurance applicants. Complete interview with applicants or leaves a message for a return call.
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collected during the interview for quality assurance purposes.
• Use the C4 Call Management System, Dialer and Avaya Phone System to make telephone calls, log call attempts, document information within orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and requests of clients, staff and management in a professional and expedient manner.
• Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications:

Preferred Work Experience:

Previous experience with medical terminology, life insurance industry, or customer service preferred.

Physical and Mental Requirements:

• Regularly required to communicate in person, by email and on the telephone.
• Frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.
• Frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.
• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried infrequently.

Knowledge:

Proper telephone etiquette to handle inbound and outbound calls.

Skills:

• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with applicants and co-workers..
• Proficiency in Microsoft Office (Word, Excel, Access and Outlook)
• Type 30 wpm.
• Accurate and detail oriented.
• Good organizational skills.
• Proficient teamwork skills.

Education

• High School Diploma or Equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.