Injury Management Advisor

Title: Injury Management Advisor

Location: Newcastle, NSW, Australia

Job Identification1001063

Locations Newcastle, NSW, Australia

Job TypePermanent - Full time

Job FunctionClaims Management

Job Description:

Newcastle CBD location/Hybrid work from home 

Mentor and coach claims teams

Permanent role 

Join Suncorp’s Personal Injury Insurance team and use your clinical expertise to influence claims strategy and deliver better recovery outcomes for customers.

As an Injury Management Advisor, you’ll support claims teams across Workers’ Compensation by providing expert advice on treatment, rehabilitation, and return-to-work strategies.

You’ll play a key role in ensuring consistent, high-quality, and compliant decision-making while helping drive better outcomes for customers and the business.

Key Responsibilities:

•            Provide injury management guidance and interpret medical reports

•            Recommend appropriate treatment and rehabilitation plans

•            Support claims strategy and decision-making

•            Engage with stakeholders (providers, claimants, employers)

•            Review claims costs and identify improvement opportunities

•            Ensure compliance with legislation and internal frameworks

•            Coach and support claims teams to build capability.

What You’ll Bring:

•            Allied Health degree (mandatory)

•            Experience in injury management, rehab, or claims (Workers Comp highly regarded)

•            Strong clinical reasoning and decision-making skills

•            Excellent communication and stakeholder engagement

•            Ability to work in a fast-paced, collaborative environment.

What We Offer:

Joining Suncorp means being part of a purpose-led organisation that supports your growth and wellbeing. You’ll have access to:

•            Competitive salary + performance-based incentives

•            Flexible working arrangements

•            Generous leave including annual, personal, and parental leave

•            Career development opportunities and internal mobility across Suncorp

•            A supportive, high-performing team culture

•            Employee discounts across Suncorp brands and retail partners

•            Health and wellbeing initiatives.

Why Suncorp?

Be part of Australia’s largest statutory insurer and help make a meaningful difference in people’s recovery and return-to-work journeys.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.