Income Qualified Program, Senior Specialist

Income Qualified Program, Senior Specialist

• Job ID: 8896
• Job Family: Customer Service
• Location: Irwindale, CA, US
• Pay: $114,400 – $171,600
• Hybrid

Job Description:

Join the Clean Energy Revolution

Become an Income Qualified Program, Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this role, you'll partner with the Senior Manager of Income Qualified Programs and play a key role in advancing programs and services that help eligible customers access critical energy assistance and affordability programs.

You'll transform complex operational and financial data into actionable insights through advanced analytics and predictive modeling. Using customer socioeconomic and demographic data, you'll help identify customers who may be eligible for assistance programs, including California Alternative Rates for Energy (CARE), Family Electric Rate Assistance (FERA), and other bill assistance programs.

As an Income Qualified Programs Senior Specialist, you'll have the opportunity to combine analytics, strategy, and customer-focused problem solving to strengthen how SCE reaches and serves income-qualified customers. Your work will help SCE deliver meaningful customer support while advancing a cleaner, more equitable energy future. Are you ready to take on the challenge and help us build the future?

Incident Management Team Expected Participation: Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed. Employees will participate in an on-call rotation (approximately every four to six weeks), to support IMT activations during emergency events. IMT assignments may differ from an individual's regular responsibilities.

Responsibilities

• Provides reporting on key metrics related to major programs and initiatives.
• Develops, produces, and tracks key metrics through automated processes and KPI dashboards.
• Monitors the creation and storage of documentation and records for use in project monitoring, ensuring accuracy and completeness in order to track project/program costs, resources, schedules, and status for management review.
• Delivers data analysis and business intelligence reports, including complex requests with high internal and external visibility or special requests, such as audits.
• Coordinates research efforts on various topics to ensure timely information is gathered which can form the basis for decision making on organization priorities and needs.
• Contributes to process improvement and refinement efforts of department and/or Operating Unit. Develops and maintains systems/tools to facilitate work processes, records management, and communications in support of Business Operations analysis.
• Develops and reports on key performance indicators to measure efficiency and effectiveness of projects and programs.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Five or more years of experience in business operations analysis.

Preferred Qualifications

• Bachelor's degree or higher in Data Science, Statistics, Computer Science, or relevant field.
• Four or more years of experience in SAS and Python programming, SQL, Macros, Power BI and data manipulation.
• Five or more years of experience in statistical analysis.
• Experience with various SAP modules, system configuration and customization.
• Experience with HANA database management.
• Experience developing and maintaining various applications, automating tasks, and analyzing data.
• Experience in supporting low income, energy efficiency or building electrification projects or programs.
• Knowledge of utility rates and customer billing process.
• Strong oral and written communication skills.
• Ability to interface effectively and collaborate with peers, clients, management, and other organizations.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.