Inbound Sales Specialist

Title: Inbound Sales Specialist

Location: MarketStar SLC, UT - Hybrid

Full time

Job Description:

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

About the Inbound Sales Specialist:

The Inbound Sales Specialist is the first point of contact for prospective customers. This role delivers a high-touch, concierge-level experience by handling inbound calls, understanding customer needs, and qualifying opportunities before passing them to an internal Sales Consultant for a face-to-face consultation. This is an inbound, consultative role focused on creating strong first impressions and setting sales conversations up for success.

Location: Salt Lake City, UT

What Will You Do?

• Answer inbound calls and engage prospects with a professional, consultative approach

• Conduct discovery conversations to understand customer needs, goals, and fit

• Qualify inbound opportunities using defined criteria

• Schedule and pass qualified opportunities to internal Sales Consultants for in-person or virtual consultations

• Provide a seamless handoff by capturing clear notes and insights in CRM

• Collaborate closely with internal sales teams to ensure alignment and a strong customer experience

• Consistently meet quality, conversion, and responsiveness expectations

 

What Will You Need to Succeed?

• Experience in a sales, customer success or similar customer facing role; demonstrated success in B2B or telesales preferred.

• A strong willingness to be coached and developed, with a commitment to continuous learning.

• Demonstrated sales skills, including the ability to engage and persuade potential clients.

• Excellent verbal and written communication skills.

• Ability to build and maintain strong client relationships.

• A process-oriented mindset with attention to detail and accuracy.

• Basic understanding of analytics and the ability to interpret data to drive decisions.

• Strong organizational and time management skills.

• Ability to thrive in a fast-paced, dynamic environment.

• Self-motivated and goal-oriented with a strong work ethic.

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs

• Mental health program

• Generous Paid Time Off policy

• Paid medical leave

• Child/Dependent care reimbursement

• Education reimbursement

• 401k match, hardship loan program, access to financial wellness advisor

• Comprehensive healthcare coverage including medical, dental, and vision