Inbound Contact Representative

Inbound Contact Representative

locations

Remote Ohio

Remote Arizona

Remote North Carolina

Remote New Mexico

Remote Indiana

Remote Tennessee

Remote Florida

Remote Missouri

time type

Full time

job requisition id

R-421089

The Inbound Contacts Representative 1 represents us by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments.

Location: Work at home in FL, IN, OH, TN, AZ, MO, NM, or NC

Schedule: Must be flexible to work one of the shifts below. Saturday shift will have one day off during the week(Tuesday-Friday) and Sunday is the second off day. 

• Schedule 1 - Monday thru Friday 2:30 PM -11PM EST 
• Schedule 2 - Monday-Saturday 10 AM-6:30 PM EST

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalate unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
 

Required Qualifications

• 2 years of customer service experience
• Live in one of the following states: FL, IN, OH, TN, AZ, MO, NC, NM
• Strong customer service orientation
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Effective verbal and listening communication sills
• Must be passionate about contributing to an organization focused on improving consumer experience

Preferred Qualifications

• Associate's or Bachelor's Degree
• Previous inbound call center or related customer service experience
• Healthcare experience
• Fluency in Spanish

Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.