Implementation Manager

Title: Implementation Manager

Location: Dallas, TX - Hybrid (3x in office/week)

Job Description:

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.  

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Implementation Manager 

This position will provide end-to-end ownership of client implementations. This scope includes the implementation of clients, new file implementations, client renewals, and organizational initiatives to support ongoing operations. The successful implementation manager will have a strong sense of urgency and ownership to drive implementations and projects to completion and be successful in a collaborative environment. Communication skills are critical, as well as the ability to quantify and manage all aspects of a project, balancing all key stakeholders’ needs and the strong desire to delight the client as well as exceed expectations.   

Location: Dallas, TX | Hybrid 2-3x a week

Responsibilities:  

Implementation 

• Holistic Ownership of Implementation Internally & Externally 
• Facilitating client, vendor, and internal implementation calls
• Developing successful project plans for implementation
• Tracking tasks and dependencies successfully while ensuring communication and updates to stakeholders are achieved
• Updating stakeholders and the larger business on progress, risks, and critical milestones 

Cross-Functional Coordination to Ensure Success 

• Process documentation – Refining and updating SOP’s and resources so that all team members can remain consistent in their delivery/approach to implementation 
• Develop trackable metrics to measure successful launches   

Accountable for Accuracy & Readiness of Launch 

• Primary point of contact (internal & external) for operational projects related to implementation needs 
• Primary point of contact for initiating internal alignment for all client customization needs related to implementations (new clients)
• Management and QA of all client launch deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables. 
• Internal Coordination – coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective.  
• Create and manage process flows as well as internal and external documentation. 

Requirements:

• Bachelor’s degree required
• 3+ years relevant experience 
• Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
• Proven working experience in project management and/or implementation
• Experience in processes and task management
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Solid organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.) 

Strong Candidates Will:  

• Critical thinking with problem solving skills
• Exceptional communication skills  
• Strong decision-making abilities  
• Teamwork  
• Adaptability  
• Business acumen 

 Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.