HR Operations Manager

Title: HR Operations Manager

Location: Sydney Australia

Job Description:Job no: 495252

Work type: Full-time, Hybrid

Categories: Human Resources

• Lead HR Shared Services, driving improvements in people operations and service delivery quality.
• Sydney CBD Location - Flexible hybrid work options for a better work-life balance.
• Enjoy a competitive salary with bonus incentives.

As the HR Operations Manager, you'll take ownership of our HR operational shared services processes, ensuring a consistent and standardised approach across the organisation. You will drive continuous improvement across the employee lifecycle, from onboarding to offboarding, while championing automation and an uplift in service delivery.

You will partner with a range of stakeholders to design, optimise and maintain scalable workflows that enhance efficiency, accuracy and the overall employee experience. Combining your operational mindset with a passion for data and systems, you will lead a small team and foster a culture of excellence. If you are a proven, people-focused HR shared services leader ready to make a significant impact, we want to hear from you!

Key Responsibilities:

• Lead day-to-day HR operations, including the processing of all employee lifecycle events like onboarding, variations, and offboarding.
• Oversee and continuously improve all People Operations and HR administrative processes, driving automation and uplift in service delivery.
• Design, automate, and optimise workflows and processes with a comprehensive understanding of end-to-end employee lifecycle activities.
• Triage and respond to first-level HR queries, identifying recurring themes to inform process improvements, FAQs, and training needs.
• Ensure accurate employee records are maintained in compliance with laws and data privacy regulations and that employment contracts and templates are current.
• Lead and develop the HR Operations team, setting KPIs, promoting learning, and providing constructive feedback to build team capability.

What We're Looking For:

• Demonstrated experience in HR operations/Shared services, including experience in a leadership role and the ability to lead and evolve a People Operations function.
• Proven experience interpreting and applying HR policies and Award interpretation across diverse employment scenarios.
• Strong experience in designing, automating, and optimising workflows and processes, with a comprehensive understanding of the end-to-end employee lifecycle.
• Excellent written and verbal communication skills, with strong attention to detail and high levels of organisation.
• An HR qualification or equivalent relevant generalist experience.

What's In It for You?

We offer a range of benefits, including wellbeing support through EAP and gym discounts, flexible hybrid working and a strong focus on work life balance health insurance benefits, novated leasing options, member rates for car share providers, a relaxed dress code and complimentary breakfast snacks and fresh fruit in the office.

About Us

Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2200 staff in multiple locations in Australia, New Zealand, the USA, and the Philippines. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers' circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.