Healthcare Manager

Title: Healthcare Manager

Location: Canberra, Darwin,  Hobart, Adelaide, BrisbaneAustralia

Full time

Job Description:

Primary Details

Time Type: Full time

Worker Type: Employee

Role Highlights

• Location: Flexible on QBE office location in Australia

• Type: Full time, permanent

• Hybrid role, Happy to talk flexible working

The opportunity

This is a key leadership role within QBE's People Risk Claims business, where you'll lead a team of Injury Management Specialists and shape how healthcare services are delivered across our Claims portfolio in Workers Compensation (WC) ACT, NT & TAS as well as Compulsory Third Party (CTP) SA and QLD.

You'll play a critical role in improving outcomes for injured people-driving effective treatment, rehabilitation and return to work strategies, while balancing customer experience, risk and financial performance.

If you're passionate about leading high-performing teams and influencing better recovery outcomes at scale, this is a genuine opportunity to make a meaningful impact.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

• We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

You'll lead, influence and deliver across healthcare strategy and performance, including:

• Leading and developing a team of Injury Management Specialists to deliver strong customer and business outcomes

• Driving the implementation of injury management strategies to improve return to work and recovery outcomes

• Providing expert technical guidance and coaching to uplift capability across the team

• Managing complex and high-value claims, providing direction and oversight on strategy and resolution

• Overseeing rehabilitation and treatment provider performance, ensuring quality, value and effectiveness

• Identifying trends and insights to inform continuous improvement and claims performance outcomes

• Managing cost drivers across treatment, rehabilitation and medico-legal services

• Building strong relationships with internal stakeholders, suppliers and industry partners

• Representing QBE in external forums and contributing to broader healthcare and claims strategy

• Ensuring compliance with legislative and policy requirements across all activities

About you

• Experience in personal injury / People Risk Claims or strong exposure to the healthcare / rehabilitation ecosystem

• Proven people leadership capability

• Demonstrated success delivering initiatives that improve customer outcomes and operational performance

• Strong stakeholder engagement and influencing skills across internal teams and external partners

• Commercial and analytical mindset, able to balance cost, quality, risk and customer outcomes

• Background in allied health, injury management or healthcare services

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks' gender-equal flexible leave for all new parents, including paid super