Healthcare Customer Service Representative

Title: Healthcare Customer Service Representative

Location: Reno, Nevada

Department: Customer Service

Full Time /

Remote

Job Description:

Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments.  

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Excellent attention to detail
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment. 
• Submit the form to show documentation of the call. 
• Multitask using several screens and programs during patient/customer interactions
• .One must be able to type and talk at the same time in order to document the call.   
• Access company and client resources provided to accurately handle the call
• Skillfully change from one task to another without loss of efficiency or composure
• Must be able to be empathetic to the patient and their needs. 
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
• Work hours - Set shift 10:00am-6:30 pm (MST) ; Work Days - Mon-Fri 
• Paid Training - typically 2 weeks from 9:00am-5:30pm (MST)
• Status - Full Time / 40 hours per week

Equipment Provided 

• Equipment will be shipped to you for full time employees.  
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

$14 - $14 an hour

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job