Healthcare Customer Service Representative

Title: Healthcare Customer Service Representative 

Location: United States

Department: Customer Service/Support

Job Description:

Overview

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico

See what makes this opportunity unique — watch a quick overview video.  Job Preview Video

Ready to make a difference right from your home office?

At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health.

As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.

Responsibilities

• Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
• Bring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs – while being intentional in addressing hesitations to build trust and drive engagement
• Turn Opportunities into Wins: Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcome
• Make an Impact: Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages, proactively addressing hesitations, and reinforcing the value of taking action
• Be a Problem-Solver:  Identify, research, and resolve potential issues while delivering exceptional customer service, proactively highlighting the program’s benefits as part of the solution to build confidence and drive engagement
• Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented
• Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience
• Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success
• Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations

Qualifications

We Want You to Be Successful

Here’s what helps you thrive in this role:

• High School Diploma or GED (required and verified during background check)

• Strong computer skills — data entry, screen navigation, and solid keyboarding speed

• Experience using Microsoft Outlook and Word

• Excellent customer service skills and a friendly, compassionate tone

• Ability to stick to schedules and daily tasks

• Great oral and written communication skills

• Genuine empathy and care for others

• Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.

Compensation & Benefits

At Carenet Health, we truly value the expertise and dedication of our team members — and we show it through a competitive and supportive package:

Pay: $15.00 per hour

Benefits include:

• Health, dental, and vision insurance

• 401(k) plan with company match

• Paid time off (PTO) and paid holidays

• Flexible spending accounts (FSAs)

• Employee wellness programs

• Career development and growth opportunities

Additional Information

• Completion of assessments may be required before moving forward in the hiring process.

• Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team.

Join Carenet Health and make every conversation count.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.