Head, Commercial and Marketing Operations

Title: Head, Commercial & Marketing Operations

Location: United States, Remote

Job Description:

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.

Who is Harrow?

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.  We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!

Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:

• An expanding Retina Portfolio including IHEEZO®, TRIESENCE®, BYOOVIZTM, and OPUVIZTM
• A broad Dry Eye Disease product line, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and FRESHKOTE®
• A peri-operative Surgical product line, led by TRIESENCE®, and BYQLOVITM
• A Rare and Specialty product line, which includes various high-need and utility products such as ILEVRO®, NATACYN®, and VERKAZIA®
• A robust internal development pipeline with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01

Head, Commercial & Marketing Operations 

Harrow  |  Reports to: SVP, Commercial

Position Summary

Owns the promotional review and production operating system for the whole commercial organization: PRC governance, congresses and meetings, print and production, sample and transparency compliance, marketing analytics, martech, and alliance management. Single point of accountability for campaign speed-to-field and promotional compliance across all three franchises.

Core Responsibilities

• Own PRC governance: SOPs, review calendar, turnaround targets, and audit-ready records.
• Run the enterprise congress and meetings program, a major part of the role, with Marketing and Professional Relations & KOL Development.
• Own print, production, fulfillment, and version control for promotional materials.
• Own the sample program (allocation, PDMA accountability, FDA sample reporting) and HCP transparency reporting through the Lead, Sample Management & Compliance.
• Administer the CRM (Salesforce Life Sciences Cloud), marketing automation, and the digital asset library, with Digital Marketing owning channel strategy and Commercial Enablement & Training driving field adoption.
• Lead marketing analytics (campaign measurement, Google Analytics, ROI analysis, etc.) and reporting built on Microsoft Fabric.
• Oversee alliance management with licensing and supply partners.
• Own the function’s budget, vendor contracts, and KPIs; report them in the commercial business review.
• Own the promotional materials systems (Veeva PromoMats, Showpad, and the print fulfillment site) for both branded and compounded (ImprimisRx) portfolios; confirm compounded scope.

Qualifications & Requirements

• Bachelor’s degree; 12+ years in pharma or biotech, including 6+ in marketing operations, promotional review, or commercial operations.
• Led a marketing operations and/or commercial operations function at a growth-stage company.
• Deep expertise in promotional review, OPDP rules, and Form FDA 2253 submissions.
• Ran congress, meetings, or speaker-program operations at national scale.
• Experience with PDMA sample compliance and transparency reporting.
• 5+ years leading teams; strong process and SOP design.
• Proficiency with AI platforms such as ChatGPT and Claude, and with Slack.

Preferred Qualifications

• Built a marketing operations and/or commercial operations function at a growth-stage company.
• Salesforce administration or martech ownership.
• Launch experience; eye care experience.

Position Type

• Remote (U.S.)

Travel

• Approximately 30%

Comp: $240,000 Plus Bonus