Global Critical Infrastructure Program Lead

Position Title: Global Critical Infrastructure Program Lead

Locations: Dallas, TX, United States (Hybrid)

Ashburn, VA United States

Job Identification: 7213

Job Category: Data Center Operations

Job Schedule: Full time

Job Description:

Location - Hybrid: Dallas or Ashburn

Your role The Global Critical Infrastructure Program Lead is a leadership role responsible for developing, governing, and executing global programs that ensure consistent, efficient, and reliable management of critical infrastructure across the company's data center portfolio. This role oversees global strategy and standardization for global Critical Asset Management, Space Management, and all associated naming conventions, policies, playbooks, and documentation frameworks.

The leader will partner closely with global and regional operations, engineering, and technical leadership teams to align practices, drive operational excellence, and advance enterprise-wide maturity in infrastructure and data management.

What you'll do

Program Leadership & Governance

• Lead the global strategy, governance, and execution for:

• Critical Infrastructure Management, including data governance for electrical, mechanical, and other critical infrastructure systems

• Support Space Management, with a strong focus on:

• Mapping and associating critical infrastructure equipment to the specific white spaces they support

• Documenting customer associations and dependencies for all associated equipment

• Ensuring accurate relationships between equipment and customer spaces across the global portfolio

• Establish partnerships with regional leads for these programs across all regions.

Standards, Documentation & Frameworks

• Develop and maintain global standards and reporting, including:

• Naming conventions for critical assets and supporting systems

• Critical asset data accuracy and governance policies

• KPI's and SLA's associated with these workstreams

• Author, maintain, and govern playbooks, operational protocols, and all technical documentation required for standardized global execution.

Global Alignment & Cross-Functional Partnership

• Partner with global and regional operations, engineering, and facilities leadership to ensure:

• Shared standards, consistent data models, and aligned terminology

• Uniform execution and compliance across the global data center portfolio

• Cross-regional adoption of improvements, best practices, and process enhancements

• Act as the central point of coordination for global critical infrastructure management alignment.

Operational Excellence & Continuous Improvement

• Define and track KPIs related to critical asset data quality and space utilization.

• Lead global reviews and internal audits to ensure compliance with standards, documentation quality, and data accuracy expectations.

• Identify optimization opportunities to increase reliability, sustainability, utilization efficiency, and operational effectiveness.

• Establish global processes for capturing lessons learned, implementing process corrections, and driving iterative improvements.

Team Leadership

• Lead and mentor a globally distributed team responsible for supporting and executing all related workstreams.

• Build capability and develop long-term roadmaps for the global infrastructure management organization.

What you'll need

• 10+ years of experience in data center operations, critical facilities management, or relevant engineering disciplines.

• Demonstrated expertise in energy efficiency programs, critical infrastructure management, and/or space management supporting mission‑critical environments.

• Strong technical understanding of electrical, mechanical, and facility systems in data center environments.

• Proven experience developing global standards, policies, or playbooks for multi-site technical operations.

• Excellent communication and collaboration skills, with the ability to influence across global and regional teams.

• Experience managing distributed teams and driving alignment across geographically diverse organizations.

Preferred Qualifications

• Bachelor's or Master's degree in Engineering, Facilities Management, Technical Operations, or a related field.

• Experience with CMMS, DCIM, asset management, or capacity planning tools.

• Background in developing enterprise documentation and data governance standards.

• Lean, Six Sigma, or similar process improvement certifications.

• Experience in sustainability or energy optimization programs within mission-critical environments.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

A bit about our team

Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.