Fixed Operations Performance Manager

Fixed Operations Performance Manager

Location: Remote - North Carolina

Job Description:

Job Family Group

Sales

Job Profile

Operations Performance Manager - CAI

Management Level

Manager - Non-People Leader

Flexible Work Option

Can work remotely but needs to live in the specified city, state, or region

Travel %

Yes, 50% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $82,500.00 - $123,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00.

Job Description

The Cox Automotive Fixed Operations Performance Manager plays a critical role in driving value and retention across the Dealer Solutions portfolio—including F&I, DMS, and Xtime Service products—for franchise and large independent automotive dealers. This role is designed for professionals with deep retail automotive experience, especially in fixed operations, who can translate dealership challenges into actionable solutions using Cox Automotive’s suite of technologies.
This position is ideal for someone who has managed or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations Performance Manager is the primary point of contact for Dealertrack and Xtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth.

This is a regional position primarily encompassing Charlotte, North Carolina. Preference goes towards applicants within the territory.

What You’ll Do

• Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions.

• Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.

• Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements.

• Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools.

• Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.

• Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.

• Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships.

• Stay current on product updates and enhancements and communicate their value in the context of dealership operations.

What’s In It For You?

Here’s a sneak peek of the benefits you could experience as a Cox employee: 

• A competitive salary and top-notch bonus/incentive plans. 

• A pro-sales culture that honors what salespeople (like you!) contribute to our success. 

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 

• Comprehensive healthcare benefits, with multiple options for individuals and families. 

• Generous 401(k) retirement plans with company match. 

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Professional development and continuing education opportunities. 

• Access to financial wellness/planning resources. 

Who You Are

Minimum Requirements:

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field

• Safe drivers needed; valid driver's license required

Preferred Qualifications:

• 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership.

• Hands-on experience in our Xtime platform

• Deep understanding of dealership operations, including service, parts, and F&I.

• Proven ability to influence dealership personnel at all levels—from service advisors to general managers.

• Proficient in Salesforce, Microsoft Office, and virtual collaboration tools.

• Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions.

• Comfortable working independently in a remote environment while collaborating cross-functionally.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.