File Management Officer

Title: File Management Officer

Location: Melbourne Australia

Entry Level

Location:Melbourne, Victoria, Australia, 3000

Category:Customer Services & Claims

Unit:Allianz Australia

Employing Entity:ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:Part-Time

Remote:Hybrid working

Employment Type:Temporary

Job ID:100331

Job Description:

FILE MANAGEMENT OFFICER - PERSONAL INJURY - MELBOURNE, VIC

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

What if you could put the customer at the heart of everything you do?

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.

As an FMO in the Personal Injury team, you will work with and support a team of experienced consultants and have the opportunity to develop a broad range of skills.

About the role

• Arranging independent medical examinations for injured worker
• Coordinating a variety of administrative tasks and communication between injured workers and medical professionals
• Maintaining accurate file notes on customer interactions and supporting with maintenance of cataloguing system
• Liaising with and resolving claim related customer queries
• Providing administration assistance to the consultants as required
• Ensuring that customer expectations are exceeded, and business objectives met through exceptional customer service

About you

• Highly accurate Data entry, time management and organisational skills
• Strong knowledge of MS Word/Excel and the ability to learn new software systems
• Ability to work at a fast pace and adapt to changing business needs
• Strong written and verbal communication skills
• Ability to work in a team environment
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers

Important Notice:

Allianz will never contact you from an email address that does not end with '@allianz.com.au' or another official Allianz domain. If you receive an email from an address like 'allianz.customerservice@gmail.com'" or 'allianz-support@yahoo.com', it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.