Fiber Change Management Analyst

Title: Fiber Change Management Analyst

Location:

Rochester, New York

Practices

Management

Contract Type

Contractor

Sub Practices

Utilities

Job Description:

Akkodis is seeking a Fiber Change Management Analyst for a Contract role with a client in Doral, FL or Rochester, NY (Hybrid). The ideal candidate will have strong telecommunications experience, excellent coordination skills, and the ability to support change events in a high‑availability network environment.

Rate Range: $30/hour to $35/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Fiber Change Management Analyst job responsibilities include:

• Coordinate internal and vendor‑driven maintenance events for Crown Castle's fiber network.

• Review and assess Methods of Procedure (MOPs) for accuracy, impact, and completeness.

• Approve maintenance events and validate circuit impact assessments.

• Conduct conflict analysis for internal/external maintenance and network outages.

• Schedule and coordinate maintenance windows with customers, vendors, and internal teams.

• Research customer information to ensure accurate notification and proactive communication.

• Manage incoming calls during maintenance windows via the CM Support Line to log progress and support field technicians.

Desired Qualifications:

• 3-5 years telecommunications experience required.

• Hands-on knowledge in:

• SONET, IP protocols & routing, Layer 2 switching, WDM, Dark Fiber services, OTDR testing

• Experience with NMS alarm monitoring tools.

• Familiarity with circuit inventory systems such as OSP Insight or Netcracker.

• NOC or Operations experience preferred.

• Exposure to Nortel, Infinera, or Lambda systems a plus.

• Strong Microsoft Office proficiency.

• Strong judgment, customer service focus, attention to detail, and multitasking ability.

• Excellent communication skills and ability to collaborate cross‑functionally.

• 2-4 years related service provider experience.

Preferred Systems/Certifications:

• CCNA, CCNP, ITIL, Network+ (preferred)

• Experience with:

• Cisco routers/switches, Cisco ONS, Lucent DMX, Juniper MX/EX series, MRV & BGP, IPv6, JUNOS (preferred)

Pay Details: $30.00 to $35.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.