Federal Housing Administration Mortgage Origination Representative

FHA Mortgage Origination Representative

Location: Columbus, OH, USA

Remote

Full Time

Job Description

Entry Level 

Customer Service

CGS is seeking an FHA Mortgage Origination Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the governments most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and Attributes for Success

• Provide excellent customer service, answering a variety of calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge clients requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Qualifications

• The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.
• Excellent time management skills and dependability.
• Strong verbal and written communication skills.
• High School diploma or GED.
• At least two years working with FHA loans (e.g., loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center background or at least three years of loan origination working with conventional loans and/or other government-backed loans (e.g., FHA, USDA, VA).
• Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
• Ideally, you will also have:
• Contact Center experience, omnichannel.
• Bilingual Spanish-English verbal and written.
• FHA knowledge and experience.

Our Commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, weve been growing our government-contracting portfolio and along the way, weve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS, we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers, mending those relations for years to come.

We Care About Our Employees

We offer a comprehensive benefits package:

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join Our Team and Become Part of Government Innovation

Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team

For more information about CGS, please visit: https://www.cgsfederal.com or contact: Phone: 1-888-680-5916 

$37,000 - $42,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.