Enterprise Implementation Consultant

Title: Enterprise Implementation Consultant

Location:  United States

Employment Type: Full time

Location Type: Remote

Department: Services & Support

Compensation: $60K – $75K

Job Description:

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

As an Enterprise Implementation Consultant at PAR Technology Corporation, you will be responsible for working within a collaborative team atmosphere to implement PAR OPS within new or existing client environments. Using your operational knowledge of the hospitality industry, you will serve as a consultant for clients to gather requirements, configure the software, manage implementation projects, train end-users, and deliver solutions tailored to meet the needs of their business.

This role requires a strong blend of technical expertise, consulting skills, and client-facing communication-serving as the subject matter expert from kickoff through go-live and beyond.

Position Location: Remote

Reports To: Sr. Manager of Implementations

What We're Looking For:

• 4-year technical degree or equivalent experience (preferred)
• 1-3 years of experience working with the PAR OPS platform (preferred)
• 2-4 years of experience in the restaurant technology industry (preferred)
• Previous experience in the hospitality industry in a management role (preferred)
• Track record of success in Professional Services
• Demonstrated ability to support multiple, concurrent initiatives
• Self-motivated with a proven track record in customer multi-unit implementations
• Ability to self-train and stay current with technology and security trends in restaurant and retail
• Comfortable in a dynamic, agile environment within a growing technical organization

Additional skills:

• Excellent operational, project, and time management skills
• Excellent verbal and written communication skills across technical, non-technical, and international audiences
• Excellent training and presentation skills
• Strong technical and problem-solving abilities
• Strong consulting, organizational, and process improvement skills
• Strong knowledge of application design, database tools, and relevant restaurant and hospitality technology (preferred)
• Strong analytical and debugging skills
• Skilled at adapting services and methodologies to diverse customers and projects
• Adept at leading scalable process development
• Ability to manage ambiguity and apply problem-solving in unique situations
• Ability to communicate financial and technical concepts clearly and efficiently
• Analytical skills to help remove barriers to sales and implementations
• Excellent working knowledge of PAR OPS functionality

Unleash your potential: What you will be doing and owning:

• Consult with clients to fully analyze and understand existing operational procedures across business functions (Procurement, Accounting, Payroll, Analytics & Reporting, etc.) from store level to corporate office
• Configure solutions to meet the needs of store-level operators, above-store operators, and corporate users based on gathered requirements
• Serve as subject matter expert throughout configuration, training, pilot, and rollout phases-communicating effectively with technical and non-technical stakeholders at all levels
• Complete configuration efficiently and accurately across varying degrees of complexity
• Consult with third-party providers and internal team members to design and deliver software integrations and rollout solutions
• Perform data analysis to identify required modifications that meet client business requirements
• Identify opportunities to provide additional products, services, or resources to clients
• Deliver training effectively to end-users
• Document project task status and completion using project tracking tools while serving as Project Manager throughout the implementation lifecycle
• Maintain working knowledge of client operations to support issue resolution and educate support teams
• Alert implementation senior management to potential scope challenges, issues, or change requests
• Contribute to knowledge management resources, including LMS content, internal and client-facing documentation, and digital adoption platforms
• Collaborate with internal support and implementation team members to resolve critical or complex technical issues in a timely manner
• Provide Level II support to existing customers
• Participate in after-hours client support rotation on a scheduled basis

AI Integration:

Leverage AI tools to enhance implementation efficiency by streamlining client analysis, automating documentation and reporting, and improving communication and training delivery.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.