Enrollment Services Analyst

Title: Enrollment Services Analyst

Location: Berlin United States

Job Description:

Blue Cross and Blue Shield of Vermont is looking for an Enrollment Services Analyst to join our Enrollment Services team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.

COMPENSATION: The hourly range for this position is $18-21. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that the range listed above is our good faith estimate of the hiring range for this role. If you are hired at Blue Cross and Blue Shield of Vermont, your final base salary compensation will be determined based on factors such as skills, competencies, education, experience, and internal equity across the current team. We also offer a robust benefits package with significant value (see below).

LOCATION: Blue Cross has transitioned to a hybrid workplace where employees within driving distance of our Berlin, VT office work Wednesdays in the office with flexibility to work remotely the rest of the week. This position requires on-site attendance on Wednesdays and 5 days a week during training which will last approximately 6 weeks.

Enrollment Services Analyst Responsibilities:

• Provide outstanding customer service with first call resolution and must maintain excellent relationships with our non-group, group customers as well as brokers and vendors
• Maintain a high level of quality by entering new individual membership enrollment and all subsequent group and membership changes to the system file
• Maintain regular contact with other departments across divisional as well as external vendors

Enrollment Services Analyst Qualifications:

• High school graduate or equivalent with 1-3 years of either office bookkeeping experience, balance sheet account reconciliation, or insurance experience is desired
• Prior Customer service experience preferred
• Computer literacy and strong typing skills a necessity
• Proven ability to multitask, problem solve, and work independently.
• Excellent communication and interpersonal skills, customer-oriented, and patience

Enrollment Services Analyst Benefits:

• Health insurance (including vision)
• Dental coverage (free to employees)
• Wellness Program
• 401(k) with employer match + automatic employer contribution
• Life Insurance
• Disability Insurance
• Combined time off (CTO) - 20 days per year + 9 paid holidays
• Tuition Reimbursement
• Student Loan Repayment
• Dependent Caregiver Benefits

Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at http://www.bluecrossvt.org/about/diversity-equity-and-inclusion.

• full job description attached to ADP posting