Engagement Director

Title: Engagement Director

(Remote)

Job Description:

Location: This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

Responsible for the overall relationship management of client accounts and day to day activities. Responsible to ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources. At the director level, the individual performs proactively and autonomously, leading large and complex projects and programs. The role includes owning, deepening and expanding customer relationships through participation in client governance structures. This can involve acting as the primary escalation point in which resolution of complex issues is key.

Responsibilities:

• Identify new business opportunities within assigned accounts

• Participate in program governance, and manage the overall professional services relationship

• Identify process improvements and drive strategy

• Effectively collaborate with internal and external resources to achieve project objectives

• Lead large, complex projects and/or clients, which may include a program of projects

• Lead project delivery to ensure that all deliverables are tracked and that documentation is current

• Manage client expectations and communications, and ensure overall client satisfaction

• Manage project scope and financials including forecasting, project budget, and accuracy of invoicing

• Create and maintain accurate and current project documentation

• Raise and track work requests to other departments

• Document minutes/action items during client and internal meetings; conduct appropriate follow-up

• Manage issues and risks driving appropriate resolution and mitigation

• Provide proactive communication to all stakeholders

• Assure compliance with Medidata's standard project management methodologies, quality management system

• Support development of sales orders and change orders

• Deliver workshops and lead client meetings

• Coach and train new and junior team members

Qualifications:

• Demonstrate a track record of working independently in an advisory capacity

• Ability to anticipate and mitigate complex issue and risks thus minimizing escalations

• Ability to mentor other team members and serve as a team leader

• Ability to identify and suggest improvements which increase the value proposition for Medidata and the client

• Knowledge of Medidata (or similar) products commensurate with requirements of the specific role

• Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology

• Demonstrate strong verbal/written communication and organizational skills

• Exhibit time management skills along with strong collaboration and teamwork

• Experience in leading project teams and meeting project timelines

• Self-motivated and able to assume responsibility in a professional manner

• Demonstrate strong computer skills

• Experience with the MS Office suite and/or other current software technologies

• Experience with creating and delivering presentations

• 4-year college degree or equivalent (analytic discipline a plus) preferred

• Minimum of 8 years experience in clinical/biomedical and/ or software development environment preferred

• Travel expectations up to 20%, domestic & international

((Insert Pay Transparency Language Here))

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

((Add LinkedIn Recruiter Hashtag))

#LI-Hybrid

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.