E-Commerce Sales Operations Specialist

Title: E-Commerce Sales Operations Specialist (HYBRID)

Location: Cerritos, CA

Full Time

Entry Level

Job Description:

About Our Company:  

InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use.  

We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.  

About the Role:  

We are looking for an E-Commerce Sales Operations Specialist to support the day-to-day execution of our e-commerce operations. You will be responsible for ensuring that all e-commerce sales are processed accurately and efficiently in compliance to company policies. 

The ideal candidate has a hunger for process improvement, operational excellence, and data-driven decision making. We’re looking for an optimistic self-starter with exceptional attention to detail, strong analytical skills, and the ability to manage multiple priorities in a fast-paced environment. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound. 

If you enjoy optimizing business operations, solving complex problems through data, and taking ownership of mission-critical processes that support company growth and profitability, this is the perfect position for you! 

This is a full-time, hybrid position at our office located in Cerritos, CA reporting to the E-Commerce Manager. 

Essential Responsibilities: 

• Manage the daily processing, validation, and posting of high-volume marketplace invoices in ERP, Dynamics 365 (D365) 

• Lead and execute the department’s weekly invoicing close process to ensure all marketplace and storefront invoices are completed accurately 

• Conduct routine audits of Amazon shipments and inventory movements 

• File, track, and manage reimbursement claims through marketplace portals to recover lost revenue and maximize profitability 

• Coordinate and audit product disbursements related to promotional samples, marketing partnerships, and gifting initiatives 

• Maintain marketplace backend configurations, including tax settings, business licensing requirements, and product variant accuracy across third-party platforms 

• Analyze marketplace data, including conversion rates, fee fluctuations, and competitor pricing, to identify trends and support strategic decision-making 

• Track inventory levels and manage procurement for packaging materials, shipping supplies, product accessories, and office fulfillment items 

• Serve as the primary E-Commerce representative for internal requests, including employee purchases and consumer product inquiries 

• Process vendor payment requests and maintain detailed tracking of marketing expenditures against approved budgets 

Essential Qualifications:    

• Bachelor’s degree in Business Administration, Finance, Supply Chain, Marketing, Operations, or a related field, or equivalent practical experience 

• 1–3 years of experience in e-commerce operations, sales operations, accounting support, business operations, or a related field 

• Strong proficiency in Microsoft Excel or Google Sheets with the ability to organize, analyze, and reconcile data 

• Excellent attention to detail and organizational skills with the ability to manage multiple priorities and deadlines 

• Comfortable working with ERP systems (D365 preferred) and high-volume transactional data 

• Strong analytical and problem-solving abilities 

• Excellent written and verbal communication skills 

• Ability to work both independently and collaboratively in a fast-paced environment 

Bonus Qualifications:  

• Familiarity with Amazon Seller Central, Shopify, or other e-commerce marketplace platforms 

• Knowledge of marketplace reimbursement processes and compliance requirements 

• Experience coordinating with Accounting, Marketing, or Operations teams 

• Advanced Excel skills 

• Familiarity with budgeting or vendor payment tracking 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Interview Process: 

As part of the hiring process, selected candidates will be required to complete a preliminary recorded video interview through WedgeHR. This step is mandatory, and applications will not be considered complete until the recorded interview has been submitted. Candidates who do not complete the Wedge HR interview will not be considered for the position. 

Benefits Summary*:  

• Medical (PPO), dental (PPO), vision (PPO), & life insurance* 

• Flexible spending account (FSA) and dependent care account (DCA)*     

• 401(k) plan with up to 3% company match*     

• Paid vacation and sick leave 

• 11 annual paid holidays and paid time off for birthday 

• Corporate wellness program, including gym membership reimbursement and monthly onsite chiropractic and acupuncture services 

• Discounted pet insurance 

• Job-related training reimbursement*   

*The above-stated benefits may change without prior notice and will begin after successfully completing the 90-day introductory period and/or other tenure requirements.

Pay Rate Range:  

• $21.00 - $27.00 per hour 

COMMITTED TO EQUAL OPPORTUNITY  

Biospace Inc dba InBody believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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