Director, Revenue Cycle

Title: Director, Revenue Cycle

Location:

Remote - Nationwide

Full time

Job Description:

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

At Ensemble, our work is guided by a shared commitment to:

• Customer Obsession – We deliver exceptional experiences for our clients, patients, and colleagues by understanding their needs and consistently exceeding expectations.
• Embracing New Ideas – We encourage innovation by leveraging emerging technologies, continuous improvement, and new ways of thinking.
• Striving for Excellence – We execute at a high level every day, delivering measurable results through our Best in KLAS Ensemble Difference Principles.

By living these values, we ensure every interaction contributes to our mission of redefining what’s possible in healthcare.

Position Summary

The Director, Revenue Cycle – Professional Billing Accounts Receivable (PB AR) is responsible for the day‑to‑day operational performance of PB AR services for assigned client(s). This role leads onsite and/or centralized PB AR teams, ensures achievement of cash, aging, and denial KPIs, and partners closely with client stakeholders to improve financial outcomes and patient experience.

The Director plays a critical role in executing revenue cycle strategy, identifying performance gaps, and driving sustainable improvements across people, processes, and technology within PB AR operations.

Key Responsibilities

PB AR Operational Leadership

• Oversee daily operations for Professional Billing Accounts Receivable, ensuring consistent execution of best practices.
• Monitor and manage key PB AR performance indicators including:
  • AR aging
  • Cash collections
  • Denials and appeal resolution
  • Write‑offs and bad debt trends
• Identify performance risks and implement corrective action plans to meet or exceed client and SLA expectations.
• Partner with internal and client stakeholders to improve end‑to‑end PB revenue cycle workflows.

Client Partnership & Reporting

• Serve as a primary operational contact for PB AR with assigned clients.
• Prepare and present PB AR performance results, trends, and action plans to client leadership.
• Collaborate with clients on initiatives related to:
  • AR aging reduction
  • Denial prevention and resolution
  • Self‑pay follow‑up and patient experience
  • Cash acceleration strategies
• Deliver accurate and timely weekly and monthly performance reporting.

Team Leadership & Development

• Manage PB AR managers, supervisors, or onsite leaders supporting assigned clients.
• Provide coaching, performance feedback, and development planning for direct reports.
• Ensure team accountability to KPIs, quality standards, and productivity expectations.
• Support hiring, onboarding, and training of PB AR team members and leaders.
• Assist with coverage planning and staffing adjustments to minimize operational disruption.

Process Improvement & Problem Solving

• Analyze workflows across registration, charge capture, coding, billing, follow‑up, and cash posting as they relate to PB AR performance.
• Identify root causes of denials, aging delays, and cash flow issues and lead improvement initiatives.
• Escalate significant operational risks and collaborate on resolution plans.
• Support implementation of new tools, technology enhancements, and process changes.

Organizational Contribution

• Participate in client and internal leadership meetings to share updates, challenges, and best practices.
• Collaborate with senior revenue cycle leaders to support client retention and performance improvement initiatives.
• Uphold and model Ensemble’s organizational values and leadership expectations.

Qualifications

Required

• Progressive experience in Professional Billing Accounts Receivable within healthcare revenue cycle operations.
• Demonstrated success improving AR aging, cash collections, and denial outcomes.
• Experience leading teams and managing operational performance in a client-facing environment.
• Strong analytical, problem‑solving, and communication skills.

Preferred

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (or equivalent experience).
• Revenue cycle certification such as CRCR or other relevant certification.
• Experience supporting multi‑site or complex PB AR operations.

Knowledge, Skills & Abilities

• Ability to analyze data and translate insights into actionable improvement plans.
• Strong interpersonal skills with the ability to influence across teams and stakeholders.
• Comfort working in fast‑paced, performance‑driven environments.
• Commitment to confidentiality, compliance, and ethical standards.
• Willingness to learn and adapt to new systems, tools, and operational models.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture– Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range